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Vivenu

Full-service ticketing platform for events

Engagement Manager - Professional Services

Project ManagementConfirmed live in the last 24 hours
Full-timeDüsseldorf, GermanyNo salary listed

About the Job

Requirements

  • At least four years of experience in technical project management or engagement management in professional services, consulting, or client delivery.
  • A track record of writing technical scoping documents and statements of work, managing change orders, and leading multiple parallel enterprise projects with competing priorities.
  • Strong presentation, communication, and negotiation abilities in client-facing settings, and the ability to build trust with executive and technical stakeholders.
  • High familiarity with modern project management tools such as Jira, Asana, Monday.com, and Smartsheet, and with delivery methodologies.
  • Experience scoping headless website architectures, interfaces (APIs), third-party integrations, and web scripts.
  • Business-fluent German and fluent English.

Responsibilities

  • Collaborate with Sales, Solutions, and Customer Success teams to design delivery projects beyond the core platform, including headless website design, third-party system integrations, and custom scripts.
  • Define project scope and clearly establish the boundaries between the core product, marketplace solutions, and custom development.
  • Lead project scoping and delivery; manage project plans, timelines, resource plans, and stakeholder expectations to ensure on-time, on-budget, high-quality go-lives; manage risks in collaboration with Customer Success Managers and Product teams.
  • Create statements of work and change orders while maintaining target margins and billable utilization and ensuring efficient resource allocation to build a scalable profit-and-loss business.
  • Represent the voice of the customer and collaborate closely with Engineering and Product Management to shape the roadmap based on real delivery insights.
  • Turn initial customer implementations into repeatable, scalable implementation playbooks and/or marketplace apps for common project types, enabling vivenu Customer Success and Solutions teams, external system integrators, and agency partners to use or implement them.
  • Perform quality control to ensure all deliverables meet quality standards and customer acceptance criteria.

About the Company

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Vivenu

Full-service ticketing platform for events

Vivenu is a unified ticketing platform for planning, marketing, and analyzing event ticket sales. It helps organizers fully own their ticketing operations, giving them control over revenue and customer data and removing tedious workflows. The product works as a full-service platform that lets users create personalized ticket shops, manage all sales channels and contingents in one place, and use analytics to optimize sales. It differentiates itself by prioritizing ownership and control for organizers, consolidating all ticketing tasks into a single system rather than relying on traditional, fragmented platforms, and supporting events from small scale to very large. Its goal is to disrupt the traditional ticketing market by returning power to event organizers and making the ticketing process easier and more effective, so clients can run their events and increase ticket sales.

Company size
51-200
Company stage
Series B
Total funding
$65.4M
Headquarters
Düsseldorf, Germany
Founded
2018

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