Account Services Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Role Overview

The Account Services Rep (ASR) is responsible for achieving annual goals by managing a book of core/non-core ONCL business within a designated territory. The Account Services Rep will resolve customer issues, respond to pricing requests, and identify needs and opportunities within their customer base. 

Additionally, the ASR will ensure expansion of drug portfolio both through new product launches and existing products. This role will be selling and engaging at the C-Level within community-based practices ensuring a positive customer experience. The ASR is also responsible for successfully coordinating the transition of accounts from the Business Development Managers (BDM) at the appropriate time. 

Account Services Rep must understand macro and micro healthcare dynamics, business fundamentals and physician motivation to develop strategies to optimize current customer success and attract new business. The AM acts as a liaison internally between McKesson business units to identify areas for collaboration to generate awareness, and coordination of objectives. Externally, the ASR networks with pharmaceutical manufacturers, physician groups and other industry players. 

Critical success in this role requires the ASR to build strong internal and external customer relationships while developing teams to identify and capture opportunities that deliver meaningful value. It is also essential to navigate a complex matrix organization and align a wide range of products and services to meet customer needs. 

** This is a remote role open to candidates located anywhere in the United States. Compensation will be based on the geographic location**. 

Key Responsibilities 

• Day-to-day account management, relationship building, selling and troubleshooting external customer issues by collaborating with internal team members. Works with operations, finance, customer care, GPO, generics, sales effectiveness, contracts, and legal among other internal teams 

• Successfully manage assigned sales territory by driving the sales process to expand valued added services, expand wallet share, and increase overall gross profit. Analysis of sales reports and customer trends to proactively identify and capture opportunities. 

• Build profitable business relationships with physicians/clinicians and administrators to drive the adoption of technology and other value-added services and increase partnership role. 

• Develop a knowledge base of the marketplace, business environment, physician practice dynamics and customer concerns to drive consultative selling approach. Share best practices with team members to enhance skills of others, improve and increase leadership/mentor skills. 

• Win new business opportunities through strategic acquisition that meets or exceeds sales objectives. Collaborates with other business functions within Provider Solutions to drive integrated selling opportunities/solutions to closure. 

• Facilitate resolution of customer issues including working proactively with Provider Solutions Credit/Collections to help resolve financial matters and manage risk 

Minimum Requirement 

Typically, minimum 0-2 years of relevant experience. May have degree or equivalent. 

Critical Skills 

• 1-year sales and/or account management experience 

• Motivation to excel and achieve sales results 

• Demonstrated expertise in Microsoft Office applications, particularly Excel 

Additional Knowledge & Skills 

• Microsoft Office programs, especially Excel 

• Salesforce.com or CRM software experience helpful 

• Team player with strong interpersonal and resource management skills 

• Demonstrated understanding of healthcare and distribution, GPO, community oncology, industry trends, EHRs, inventory management technologies, billing and coding, private and public reimbursement models and payer contracting highly desired 

• Experience with pharmaceutical products and buy-and-bill model 

Working Conditions 

Environment (Office, warehouse, etc.) 

• Traditional office environment. 

Physical Requirements (Lifting, standing, etc.) 

• Large percent of time spent performing computer-based work is required. 

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.  In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Total Target Cash (TTC) Pay Range for this position:

26.07 - 43.45

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

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