C

Chick-fil-A

Quick-service chicken restaurant with loyalty program

Human Resource Specialist

Full-TimeDeadline 8/28/27
No salary listed
Junior
Bachelor's
Cartersville, GA, USA
In Person
People & HRHR Generalist & Employee Relations

About the job

Requirements
  • Two years of human-resources-related experience.
  • High school diploma or equivalent.
  • Demonstrated knowledge of general human resources policies, procedures, and practices.
  • Ability to build relationships and influence others across multiple operations.
  • Ability to work a flexible schedule, including weekends, holidays, and rotating shifts.
  • Ability to travel occasionally, including overnight trips.
  • Experience with investigations, including accidents and harassment allegations.
  • Experience recruiting and developing a strong, diverse team.
  • Some understanding of labor legislation.
  • Ability to lead through change management.
  • Ability to understand and communicate job-related information in English through reading, writing, and speaking at the level reasonably necessary to safely and accurately perform essential functions, including understanding and safely following verbal instructions, completing documentation and work responsibilities, and accurately reading and interpreting company communications and policies such as safety procedures, training, and tests.
Responsibilities
  • Support the Talent Leader in executing recruitment initiatives to staff Distribution Center operations, including coordinating interview logistics, conducting interviews for hourly team members, and ensuring a smooth recruitment process.
  • Maintain records in the HR system for all facility staff, including compiling data and providing insights to the Talent Leader.
  • Drive employee engagement across all Distribution Center departments, including processing and assisting with employee inquiries in a timely manner and developing and executing initiatives that promote Chick-fil-A Supply’s values of care, safety, and excellence.
  • Advise and support team members on employment law and government regulations, performance management, team morale, and policies such as FMLA, ADA, workers’ compensation, and the handbook.
  • Run the Distribution Center payroll administration process and resolve issues for staff and leaders.
  • Partner with Legal, business partners, and the Talent Leader to ensure compliance with applicable federal and state requirements.
  • Plan, coordinate, and facilitate new-hire orientation and other training sessions and seminars as needed.
  • Support organizational growth and future distribution center openings by participating in interview events, training and onboarding, and providing temporary talent support if needed.
  • Perform other duties as assigned as needs arise.
Desired Qualifications
  • Bachelor’s degree in business administration, organizational development, human resources, or another relevant field.
  • Spanish-speaking ability is strongly preferred as a regional-based qualification.
  • Three or more years of HR generalist experience, including at least one year in distribution or manufacturing.
  • Working knowledge of logistics, warehousing, and IT systems.
  • Working knowledge of HRIS systems.
  • Working knowledge of payroll administration.
  • Working knowledge of innovations in supply chain.
  • Working knowledge of safe work practices, including OSHA requirements, for functions performed in a distribution facility.
  • Knowledge of employment law and other governmental requirements related to human resources.
  • Demonstrated business acumen with HR KPIs and use of data to drive continuous improvement.
  • Business communication and presentation skills.
  • Food service distribution experience.

About the company

Chick-fil-A operates fast-food restaurants in the U.S. focused on chicken items like sandwiches, nuggets, and waffle fries, served dine-in, takeout, drive-thru, and through mobile ordering and delivery. Customers earn points through the Chick-fil-A One loyalty program with tiers (Member, Silver, Red) and rewards to encourage repeat visits. The company emphasizes quick service, friendly staff, and a seamless app experience for ordering, payment, and rewards. Its goal is to build long-term customer loyalty and expand its U.S. footprint by delivering reliable quality and convenient dining options.

Company Size

10,001+

Company Stage

Debt Financing

Total Funding

$650M

Headquarters

Atlanta, Georgia

Founded

1946

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Simplify's Take

What believers are saying

  • 2025 revenue rose 14% to $10.3 billion, despite only 1% net income growth.
  • Chick-fil-A opened 179 restaurants in 2025 and announced Spokane, Cornelius, and Edmond openings.
  • Red Wagon Ventures expands into Daybright and Acrew, diversifying beyond chicken by 2027.

What critics are saying

  • Williams v. Chick-fil-A, filed July 23, 2026, targets Chick-fil-A One breach controls.
  • EEOC sued Hatch Trick in May 2026; franchise employment practices still expose the brand.
  • Mall closures at Arbor Place, Cobb, and North Point signal weaker legacy formats.

What makes Chick-fil-A unique

  • Andrew Cathy keeps Chick-fil-A family-owned, rejecting an IPO on October 4, 2026.
  • The operator model drives local entrepreneurship, exemplified by Greg Harjo’s third Edmond restaurant.
  • Chick-fil-A preserves human drive-thru service, refusing AI ordering on October 4, 2026.

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Benefits

  • Flexible Work Hours
  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

29%

1 year growth

29%

2 year growth

29%
Shore News Network
Oct 15th, 2026
Chick-fil-A coming to Toms River after Planning Board approves new restaurant at Ocean County Mall.

Chick-fil-A coming to Toms River after Planning Board approves new restaurant at Ocean County Mall. The former Bahama Breeze restaurant at Ocean County Mall in Toms River is slated for demolition to make way for a new Chick-fil-A restaurant with drive-thru service. The former Bahama Breeze restaurant near Hooper and Bay avenues will be demolished to make way for Toms River's first Chick-fil-A, following township approval of the project. TOMS RIVER, NJ - Chick-fil-A is officially moving forward with plans to open its first restaurant in Toms River, replacing the former Bahama Breeze at Ocean County Mall with a new standalone restaurant featuring drive-thru service. The Toms River Planning Board approved the project on October 7, clearing a major local regulatory hurdle for the popular chicken sandwich chain. As Shore News Network previously reported in August, the company submitted plans to demolish the vacant Bahama Breeze building and construct a new restaurant at the mall's southern perimeter, near Hooper and Bay Avenues. The Ocean County Planning Board had already approved the proposal in July. Former Bahama Breeze building to be demolished. The project calls for demolishing the approximately 7,373-square-foot former Bahama Breeze restaurant rather than converting the existing building. Plans include a new Chick-fil-A restaurant with a drive-thru, parking facilities, outdoor lighting, signage, landscaping and covered ordering areas. The redevelopment will transform a vacant restaurant property at one of Ocean County's busiest shopping destinations, the Ocean County Mall. The application included several requested zoning variances and design waivers related to building setbacks, signs, parking and landscaping. First Chick-fil-A restaurant in Toms River. The new location will be Chick-fil-A's first restaurant within Toms River Township. The chain already operates Ocean County locations in Brick Township on Route 70 and Stafford Township in the Manahawkin area. Once completed, the Toms River restaurant would become the company's third location in the county. When will Chick-fil-A open? Although the Planning Board has approved the development, Chick-fil-A has not announced an official opening date for the Toms River restaurant. Construction will require demolition of the former Bahama Breeze building and development of the new restaurant before operations can begin.

UnMarketing
Oct 14th, 2026
BREAKING: Chick-fil-A's first new sauce in 10 years sparks skepticism.

BREAKING: Chick-fil-A's first new sauce in 10 years sparks skepticism. Chick-fil-A unveils new sauce. Chick-fil-A has announced the release of its first new permanent sauce in a decade, the Spicy Chick-fil-A Sauce, set to launch on November 16, 2026. This new offering aims to blend the chain's signature flavor with a kick of heat, combining smoky tang, spicy peppers, and a hint of sweetness that the company believes will appeal to its diverse customer base. Customer reactions and skepticism. While many fans are excited about the addition, a wave of skepticism has emerged among the chain's loyal customers. Social media platforms have been flooded with mixed reactions, with some expressing enthusiasm for the new flavor while others are questioning whether it can live up to Chick-fil-A's high standards. One Twitter user remarked, "Can anything top the original?" highlighting the fear that the new sauce may not resonate with those who have long favored the classic Chick-fil-A Sauce. Additionally, some critics are concerned about the implications of the chain introducing a new sauce after such a long hiatus. Is it a response to changing consumer preferences, or simply a marketing strategy to reignite interest in the brand? The skepticism reflects a deeper concern about the balance between innovation and tradition in fast-food offerings. Why it matters. The introduction of the Spicy Chick-fil-A Sauce comes at a crucial time for the fast-food industry. As chains compete for market share, introducing new items is often a key strategy to attract customers and boost sales. Chick-fil-A, known for its cult following and dedicated fanbase, is taking a calculated risk by adding a new sauce to its menu that could either enhance its reputation or face backlash from its loyal customers. What's Next for Chick-fil-A? As the launch date approaches, Chick-fil-A is likely to ramp up its marketing efforts to promote the Spicy Chick-fil-A Sauce. The company has a history of successful product introductions, which suggests that they are taking consumer feedback seriously. However, the skepticism from fans may prompt Chick-fil-A to engage more directly with its customers, potentially through taste tests or social media interactions to gauge reactions and build excitement. The success of the new sauce could also influence the chain's future product development strategies. If the Spicy Chick-fil-A Sauce is well-received, it may pave the way for more innovative offerings in the future, allowing Chick-fil-A to evolve while maintaining its core identity.

NBC News
Oct 14th, 2026
Chick-fil-A hits $24B in sales as the family-owned chicken chain expands to the UK and Singapore

Chick-fil-A, the third-largest restaurant chain in the US behind McDonald's and Starbucks, reported nearly $24 billion in sales last year. The family-owned company has around 3,000 locations and recently expanded to the UK and Singapore. Truett and Ben Cathy opened a diner, the Dwarf Grill, in Hapeville, Georgia, in 1946. The first Chick-fil-A opened in 1967, built around a chicken sandwich whose recipe chief executive officer Andrew Cathy, Truett's grandson, says is unchanged. The company has stayed private for 60 years and plans to remain so. It is closed on Sundays, a choice rooted in the family's Christian faith. With consumer prices up 3.4% and wages up 3%, Cathy says Chick-fil-A is wary of raising prices. A standard sandwich costs $4.99 at a Dallas outlet, against $3.99 for a McDonald's McCrispy nearby.

NBC News
Oct 14th, 2026
Chick-fil-A CEO Andrew Cathy on global expansion and keeping Sundays closed

Andrew Cathy, chief executive officer of Chick-fil-A, spoke with Craig Melvin about running the chicken chain his grandfather founded. They discussed the company's international expansion and its tradition of closing on Sundays.

Foodservice and Hospitality
Oct 9th, 2026
Chick-fil-A opens newest Calgary location.

Chick-fil-A opens newest Calgary location. October 9, 2026 CALGARY - Chick-fil-A has opened its newest location in Calgary in the Sunridge community, marking the brand's 31st restaurant in Canada. The location is locally owned and operated by Dharshan Anbalagan. The new location is participating in the Chick-fil-A Shared Table program, which re-directs surplus food to local non-profits and created approximately 80 to 100 jobs in the community, with above-minimum-wage pay, flexible scheduling for youth and career development opportunities. Kostuch Media covers the dynamic and ever-evolving hospitality industry by delivering a diverse array of media products for today's sophisticated marketers. Its magazines deliver extensive signature reports and award-winning editorial, reflecting a continued commitment to provide the foodservice and hospitality industry with in-depth, quality reporting. "*" indicates required fields