Product Engineer - Support
About the job
- Candidates should have an engineering background and experience moving into a support or customer-facing technical role.
- Candidates should have a couple of years of experience writing or debugging Python and be able to work confidently through unfamiliar codebases.
- Candidates should be comfortable investigating complex technical issues, tracing systems, and using code.
- Candidates should be able to explain technical topics clearly to different audiences.
- Candidates should be comfortable working in a fast-moving startup environment where processes may not be fully defined.
- Applicants must be physically based in GMT or EST time zones.
- Investigate and diagnose technical issues by tracing issues through logs and services, understanding and reproducing errors to find root causes, and sharing clear updates with customers and engineers.
- Read code to identify failures, use AI tools to accelerate debugging, make small fixes when appropriate, and escalate issues when needed.
- Work with users ranging from senior engineers to non-technical operators, adjust communication to the audience, and respond quickly with accurate, thoughtful answers.
- Write documentation to reduce repeat questions, build small tools or scripts to improve workflow, and flag recurring issues and suggest improvements.
- A genuine enjoyment of helping people and unblocking customers.
- A personal interest in the mission of building technology that improves healthcare.
About the company
Junction is a healthcare infrastructure platform that unifies wearable, remote-patient-monitoring (RPM), and laboratory data through a single developer-oriented API. It lets digital health products order lab tests and read real-time device streams without building hundreds of individual integrations. The API connects to hundreds of wearables and RPM devices (including Apple, Fitbit, Oura, and Dexcom) and majorUS lab networks like Labcorp and Quest, supporting in-clinic, at-home kits, and mobile phlebotomy workflows used by digital health, wellness, insurer, and CRO customers. The platform already handles large volumes of lab tests and millions of connected devices for apps focused on chronic care, personalized treatment, and clinical research. Its goal is to expand its API network and scale the platform to make it easier for developers to access lab results and device data, enabling faster, data-driven health solutions.
Company Size
51-200
Company Stage
Series A
Total Funding
$18.7M
Headquarters
New York City, New York
Founded
2015
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Simplify's Take
What believers are saying
- June 2026 UTI diagnostics launch expands beyond chronic care into acute testing.
- Avon Health's embedded EMR workflows validate enterprise demand for Junction's infrastructure.
- March 2025's $18 million Series A funds network expansion and customer acquisition.
What critics are saying
- Epic integrated Galleri in April 2026, commoditizing Junction's ordering layer by year-end.
- GRAIL lacks broad Medicare coverage until 2029, limiting Junction's screening revenue.
- If device or lab partners bypass Junction, the API loses its core moat.
What makes Junction unique
- June 2026: Junction embeds labs, wearables, and diagnostics through one API.
- April 2026 GRAIL partnership widens Galleri access across digital health workflows.
- 140-plus customers and 500,000 annual tests prove real operational integration.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Paid Holidays
- Unlimited Paid Time Off
- Wellness Program
- Gym Membership
- Phone/Internet Stipend
- Home Office Stipend
- 25 days off a year + national holidays