Full-Time

Global Consumer Experience Specialist

Posted on 6/10/2024

SharkNinja

SharkNinja

1,001-5,000 employees

Develops household cleaning and cooking products

Consumer Goods

Mid

Needham, MA, USA

Requirements
  • Minimum 3 years of experience in a customer experience support role, product development, or product marketing role
  • Experience in product market research is an asset
  • Previous experience working with Zendesk, DOMO and/or Sprinklr software an asset
Responsibilities
  • Analyze and extract meaningful trends from large amounts of data to be presented/shared with internal departments
  • Leverage BI Tools to identify areas of opportunity
  • Enroll internal stakeholders to drive necessary corrective actions
  • Weekly Product, CSAT, FCR and NPS Summaries from contact center data
  • Monitor call trends for designated category
  • Work with Product Marketing and Quality Engineering to ensure information is shared cross-functionally as it relates to customer experience
  • Ensure samples, collateral and other materials are available on time for contact center readiness initiatives
  • Collaborate with cross functional teams and vendors as needed to support business initiatives related to new product launches as assigned
  • In-depth product knowledge for assigned Brand/category
  • Assist with developing training content, agent product testing, review collateral for new products
  • Develop positive working relationships with various levels of management in different departments
  • Participate fully as a member of the team and contribute to a positive and inclusive work environment
  • Other tasks as required

SharkNinja stands out as a premier workspace due to its dedicated focus on creating high-quality, user-approved consumer products in cleaning, cooking, and food preparation. This place fosters a culture of innovation and detailed attention to product design and technology, consistently receiving high consumer ratings. Professionals here are part of a progressive environment that thrives on transforming household product categories with exceptional solutions that enhance everyday life.

Company Stage

IPO

Total Funding

$558.6M

Headquarters

Needham, Massachusetts

Founded

1994

Growth & Insights
Headcount

6 month growth

11%

1 year growth

24%

2 year growth

47%