Finance System Support Analyst

Our Finance team is looking for an experienced Finance System Support Analyst (Enable) to join the team. 

The Finance Operations team supports the smooth running of day-to-day finance activities by managing and resolving finance-related queries, collaborating across areas such as Accounts Payable and Billing, and ensuring a high-quality internal customer experience. The team also monitors service performance, provides updates to senior stakeholders, and identifies opportunities to improve finance processes and ways of working.  

What you will be doing

• Monitoring and answering queries in a ticketing system (Enable) daily for a range of finance related issues and requests.
• Gaining a wide range of understanding around different finance teams and processes.
  
• Executing with a customer centered focus, providing the best client experience
  
• Collaborating with finance colleagues to get tickets actioned and resolved with outstanding quality and timing. Might need to step in and do a colleague’s work if needed.
  
• Reporting to senior management providing updates on tickets resolved, outstanding tickets, ongoing issues, etc.
  
• Other ad-hoc tasks as required incl. ability to identify and work on process improvements

Your skills and experience

• Prior experience working in a Finance related field - Accounts Payable, Billing. With knowledge of the wider finance processes preferable.
  
• Experience with providing excellent customer service via ticketing systems - ServiceNow preferred.
  
• Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise.
  
• Focused on problem-solving – able to recognize how issues and challenges have come about, but more interested in solving them than admiring the problem.
• Comfortable working in a fast-paced environment with a high degree of change.
• Experience in the use of MS Office package, and use of ERP and accounting systems – Microsoft D365 preferred.
• Outstanding customer services attitude with a strong attention to detail.
• Willing to cover working hours between 1pm EET and 9pm EET.

What a career at Baringa will give you 

Putting People First.

Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.

• Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.

• Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.

• Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.

• Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. 

An award-winning workplace

You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. 

Using business as a force for good. 

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.