E-Store Operations Executive - E-Distribution
No salary listed
Mid
Bachelor's
Jakarta, Indonesia
In Person
Business & StrategyBusiness Operations
About the job
Requirements
- A bachelor's degree is required; a higher qualification is preferred.
- One to three years of work experience in Business Project Management, E-commerce, Consulting, SaaS/PaaS, or B2B2C logistics.
- Good knowledge of marketplace tools and features, including Lazada, Shopee, TikTok, Tokopedia, Blibli, PGMall, The Iconic, and Decathlon.
- Strong analytical and problem-solving skills.
- Experience managing a wide array of stakeholders and driving successful projects.
- Ability to nurture relationships and handle the role effectively.
- Diligent, organized, and methodical approach to work.
- Strong negotiation skills and a commercial mindset.
- Results-driven and detail-oriented, with the ability to navigate complexity in a demanding environment with tight deadlines.
- Proficiency in data tools such as Tableau and Looker Studio.
- Proficiency in Microsoft Excel.
- Professional working proficiency in English and Indonesian.
- Interest in driving business improvements through analysis and data-driven decision-making.
- Hands-on attitude, willingness to learn, and ability to meet short deadlines.
- Ability to coordinate between departments and explain complex concepts clearly.
- Attention to detail and comfort managing quality.
- Willingness to work in a fast-paced, constantly changing, and collaborative environment.
Responsibilities
- Build and manage the daily operations of a portfolio of regional brands’ e-stores on third-party general merchandise marketplaces, supporting performance and long-term growth.
- Develop and execute annual, seasonal, and monthly plans aligned with business and financial objectives.
- Create SKUs and products for new and existing stores across ventures and third-party marketplaces, following commercial guidelines.
- Collaborate with Technology, Warehouse, and Customer Service teams to troubleshoot order issues and ensure smooth operations.
- Set up, launch, hand over, and deactivate new and existing stores on third-party marketplaces within agreed timelines, including account opening, applications to malls or premium areas, store decoration, and product uploads.
- Manage and execute processes for connecting and integrating marketplace accounts with Zalora’s internal operational ecosystem.
- Create, manage, and facilitate operational standard operating procedures to improve task efficiency and effectiveness.
- Individually or by leading and supporting team members, scope e-Distribution and e-Store management service attributes and tracking visibility.
- Individually or by leading and supporting team members, execute tasks and track performance for e-store maintenance, including product creation, product detail enhancement, price changes, and store layout improvements.
- Individually or by leading and supporting team members, launch new and existing e-stores, from incubation through go-live and post-launch follow-up.
- Manage e-store tracker data and produce e-store performance reporting.
- Visualize and report major and minor campaign performance across e-stores.
- Individually or by leading and supporting team members, develop e-store customer-engagement procedures, guidance, and performance metrics, including broadcast and customer-engagement messages.
- Individually or by leading and supporting team members, provide data and information for internal and external business reviews.
- Individually or by leading and supporting team members, develop scopes of work for e-store management service expansion projects, including customer chat management.
Desired Qualifications
- Experience managing e-stores on Southeast Asian online marketplaces is appreciated.
About the company
Zalora is an online fashion retailer in Southeast Asia that uses a marketplace model to offer a large product range from local and international brands. It earns revenue by taking a commission on each sale of items like clothing, footwear, accessories, and beauty products, without holding significant inventory. The platform competes by focusing on fashion and lifestyle, curating over 50,000 items and providing features such as trend updates and style edits to help shoppers discover products. By targeting young, tech-savvy consumers and niche markets (e.g., modest wear, plus sizes) and running promotions for first-time subscribers, Zalora aims to attract and retain customers in a competitive e-commerce space.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$58.6M
Headquarters
Singapore, Singapore
Founded
2012
Get referred to ZALORA Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- The March 2026 masterbrand launch strengthens partnerships and refreshes customer acquisition.
- ZALORA’s AI chatbot lifted Singapore and Hong Kong satisfaction 20% year-on-year.
- Grab PayLater on ZALORA reduces checkout friction and expands basket sizes.
What critics are saying
- ZALORA cut 100 Southeast Asian jobs in April 2025, signaling fragile profitability.
- GFG reported H1 2026 revenue down 3.5%, pressuring ZALORA’s growth engine.
- Shopee, Lazada, and fast-fashion rivals compress margins and weaken ZALORA’s category moat.
What makes ZALORA Group unique
- ZALORA launched ‘Got You Looking’ on February 20, 2026, sharpening its masterbrand.
- Its six-market footprint spans Singapore, Malaysia, Hong Kong, Philippines, Indonesia, and Taiwan.
- ZALORA combines fashion retail with omnichannel experiments like The Terminal and 1SS fulfillment.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Hybrid Work Options