IT Systems Analyst 2
About the job
- 3–5 years of experience in a system support, desktop support, or IT operations role.
- Strong hands-on experience with Microsoft 365 and Exchange Online.
- Experience managing devices with Intune, including mobile device management/mobile application management, configuration profiles, and compliance policies.
- Solid working knowledge of Active Directory and identity troubleshooting.
- Experience with laptop imaging and endpoint lifecycle management.
- Familiarity with Jira in an IT support or Agile environment.
- Experience with Linux systems administration or troubleshooting.
- Working knowledge of SQL or Python for reporting, diagnostics, or automation.
- Familiarity with PowerShell scripting.
- Exposure to AI-enabled tools or platforms, such as Microsoft Copilot or other Microsoft 365 AI features, AI-assisted support tools, chatbots, or automation, and using AI to improve incident resolution, documentation, or operational efficiency.
- Experience in hybrid Active Directory/Azure AD environments.
- Understanding of ITIL concepts or service management best practices.
- Relevant Microsoft, ITIL, or Agile certifications are a plus.
- Must be local to Germantown, Maryland.
- Must be able to work without sponsorship.
- Provide Tier 1 and Tier 2 support for end-user and system issues across Microsoft 365 and endpoint platforms.
- Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint.
- Manage devices using Microsoft Intune, including policies, compliance, and application deployment.
- Perform laptop imaging, provisioning, rebuilds, and lifecycle support.
- Support Active Directory and Azure AD/Entra ID, including user accounts, groups, access, and troubleshooting.
- Troubleshoot email, identity, device, and access-related issues end to end.
- Track, prioritize, and resolve incidents and requests using Jira.
- Participate in Agile ceremonies and continuous improvement initiatives.
- Create and maintain technical documentation, runbooks, and standard operating procedures.
- Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements.
- Exposure to AI-enabled tools or platforms, such as Microsoft Copilot or other Microsoft 365 AI features, AI-assisted support tools, chatbots, or automation, and using AI to improve incident resolution, documentation, or operational efficiency.
- Relevant Microsoft, ITIL, or Agile certifications.
About the company
DataLab USA provides data-driven analytics and marketing services to help executives optimize direct marketing campaigns. It combines advanced data analytics, predictive modeling, and data processing with deep marketing knowledge to deliver customized, cost-effective solutions. The company builds and maintains more than 1,000 predictive models each year to forecast consumer behavior and guide marketing decisions. It also manages extensive consumer data assets—national trigger data and market files from major providers with over 20,000 attributes—available exclusively to clients, giving them a competitive edge. DataLab’s CRM-focused offerings help retain and grow valuable customer relationships, and its revenue comes from delivering tailored analytics, data assets, and marketing solutions that drive measurable results.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Germantown, Illinois
Founded
1979
Get referred to Datalab USA
See people who can refer or advise you
Simplify's Take
What believers are saying
- August 2026 careers page and Lever redirect show active hiring demand.
- LinkedIn on September 1, 2026 lists 51-200 employees and two offices.
- August 2026 website and Trust Center signal continued investment in security and compliance.
What critics are saying
- March 2026 privacy policy admits selling or sharing rights under California law.
- Reliance on third-party data suppliers exposes DataLab USA to supplier cutoffs and contract terminations.
- FTC or state attorney general action against data brokers can cripple its business model.
What makes Datalab USA unique
- August 2026 website claims 25,000+ attributes across 25+ data sources.
- DataLab USA builds 1,000+ predictive models yearly for direct-marketing clients.
- Its Trust Center lists GDPR, PCI DSS, AWS, Azure, and breach controls.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employee Assistance Program
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Company Holidays