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GLORY

Automates cash handling with cash recyclers

Field Support Supervisor

Field ServiceUpdated on Nov 13
Full-timeMexicoNo salary listed

About the Job

Requirements

  • A bachelor's-level degree in Engineering, Electronics, Systems, Mechanics, or a related field is required.
  • At least 5 years of experience in technical service operations or field support is required.
  • Experience supervising field technical teams is required.
  • Knowledge of service-level agreement (SLA) management and service operations is required.
  • Fluent Spanish is required.

Responsibilities

  • Supervise technical operations in the assigned region, ensuring correct execution of corrective and preventive maintenance services, compliance with contractual service-level agreements, and operational efficiency of the field technician team.
  • Maintain comprehensive knowledge of the region, including the installed equipment base, incident volume, team technical performance, preventive maintenance compliance, and failure-cause analysis.
  • Directly supervise service technicians, ensuring operational discipline, compliance with technical standards, field technical support, and high customer satisfaction.
  • Maintain frequent field presence for direct supervision of technical work, including accompanying technicians during critical interventions, conducting technical audits, and verifying service quality.
  • Ensure compliance with contractual service-level agreements in the assigned region.
  • Supervise the proper execution of corrective and preventive services.
  • Monitor operational indicators and ensure continuous improvement in technical performance.
  • Ensure the technical quality of field interventions.
  • Promote operational discipline, accountability, and customer orientation.
  • Identify opportunities to improve operational processes and technical performance.

Desired Qualifications

  • English proficiency is desirable.
  • ITIL, Lean, or Six Sigma certifications are desirable.

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size
Not listed
Company stage
Acquired
Total funding
Not listed
Headquarters
Basingstoke, United Kingdom
Founded
2008

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