Marriott International

Manages and franchises hotels around the world

Night Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeMadrid, SpainNo salary listedIn-person

About the Job

Requirements

Maintain in-depth knowledge of hotel services, amenities, and local experiences to provide tailored recommendations.
Ensure team members are trained in luxury service standards, VIP handling, and emergency procedures.
Uphold confidentiality standards, particularly when handling VIP and high-profile guests.

Responsibilities

Lead all overnight hotel operations and act as the senior decision-maker on duty, ensuring a refined guest experience and operational continuity.
Deliver personalized guest experiences and anticipate guest needs.
Manage late check-ins, early check-outs, and VIP arrivals and departures.
Handle guest feedback, complaints, and special requests and resolve them promptly.
Oversee Front Office, Concierge, and Butler services during the night shift.
Execute the night audit and reconcile daily revenues across hotel outlets.
Review, verify, and adjust financial transactions in compliance with internal controls and brand standards.
Prepare and distribute financial and operational reports for senior leadership.
Follow audit procedures, fraud-prevention measures, and financial-integrity protocols.
Ensure the safety, security, and privacy of guests, employees, and hotel assets; conduct security checks and collaborate with the security team to mitigate risks.
Serve as the primary contact in emergencies and ensure an effective response.
Maintain guest-facing and back-of-house presentation, cleanliness, and maintenance standards.
Monitor late-night services, including in-room dining, to ensure timely delivery and quality.
Coordinate with Housekeeping, Engineering, and other departments to resolve operational issues.
Ensure an effective handover to the morning team.
Lead and supervise the night team, providing real-time coaching and guidance and fostering accountability and strong service.
Promote a collaborative, respectful, high-performance work environment.

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

As Night Manager at a Luxury Collection Hotel, you will lead all overnight operations, ensuring a seamless and refined guest experience in line with the brand’s exceptional standards. You will oversee the safety and security of the property, manage guest relations during late hours with professionalism and discretion, supervise the night team, and ensure the accuracy of all financial and administrative processes.

As the senior leader on duty, you will act as the hotel’s key decision-maker throughout the night, proactively resolving issues and anticipating guest needs. You will also play a critical role in guaranteeing a smooth handover to the daytime teams, preserving operational continuity and upholding the hotel’s reputation for excellence at every touchpoint.

Guest Experience & Front Office Management

Deliver a highly personalized and memorable guest experience, anticipating needs and exceeding expectations at every interaction.
Ensure smooth and efficient late check-ins, early check-outs, and VIP arrivals/departures with meticulous attention to detail.
Handle guest feedback, complaints, and special requests with professionalism, empathy, and prompt resolution.
Maintain in-depth knowledge of hotel services, amenities, and local experiences to provide tailored recommendations.
Oversee Front Office, Concierge, and Butler services during the night shift, ensuring alignment with ultra-luxury service standards.

Night Audit & Financial Oversight

Execute the night audit process, ensuring accurate reconciliation of daily revenues across all hotel outlets.
Review, verify, and adjust financial transactions in compliance with internal controls and brand standards.
Prepare and distribute comprehensive financial and operational reports for senior leadership.
Ensure strict adherence to audit procedures, fraud prevention measures, and financial integrity protocols.

Security & Safety Compliance

Ensure the safety, security, and privacy of guests, employees, and hotel assets throughout the night.
Conduct regular security checks and collaborate closely with the security team to mitigate risks.
Act as the primary point of contact in emergency situations, ensuring swift and effective response.
Uphold strict confidentiality standards, particularly when handling VIP and high-profile guests.

Luxury Standards & Operational Excellence

Guarantee that all guest-facing and back-of-house areas meet the highest standards of presentation, cleanliness, and maintenance.
Monitor late-night services, including in-room dining, ensuring timely delivery and exceptional quality.
Coordinate with Housekeeping, Engineering, and other departments to resolve operational issues efficiently.
Ensure a structured and effective handover to the morning team, maintaining operational continuity.

Leadership & Team Development

Lead, supervise, and inspire the night team, fostering a culture of excellence, accountability, and service passion.
Provide real-time coaching and guidance to enhance service delivery and guest engagement.
Ensure team members are fully trained in luxury service standards, VIP handling, and emergency procedures.
Promote a collaborative, respectful, and high-performance work environment.

This company is an equal opportunity employer.

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About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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