Technical Support Level 2
About the job
- Demonstrate excellent troubleshooting, problem-solving, and root-cause-analysis skills.
- Provide exceptional customer service.
- Have experience supporting iPhone and iOS devices.
- Have migration experience with Windows 7 and other Windows servers.
- Have experience with PC rollouts and application installation.
- Have experience deploying and troubleshooting iPhone and iOS devices.
- Have experience with SCCM and Remedy.
- Have in-depth knowledge and experience supporting desktop environments running Microsoft Windows XP and Windows 7, Microsoft Office, and Outlook.
- Have working knowledge and experience with multifunction-device printing, including laser and impact printers, barcode printers and scanners, smartphones, PDAs, and tablets.
- Have working knowledge and experience of PC imaging tools such as SCCM, diagnosis tools, and remote-control tools.
- Have working knowledge of network protocols.
- Provide client-side support, including PC hardware and software installation and troubleshooting, printers, barcode scanners, video conferencing, mobile computing, and communication devices.
- Perform hardware disposal and inventory management.
- Support projects and tasks as assigned.
- Manage and prioritize incident and request tickets.
- Support a workload that is typically 80% end-user hardware and software and 20% infrastructure.
- AirWatch experience is a strong plus.
About the company
Computech delivers end-to-end IT services, consulting and business solutions to help organizations innovate, optimize and grow. Its offerings span AI/ML, cybersecurity and risk management, application development and cloud modernization, business intelligence and data strategy, and business process services. The company leverages partnerships with Microsoft, IBM, ServiceNow and DocuSign, and optimizes platforms like Workday and Salesforce to maximize client ROI. Quality is built into its processes with CMMI Level 5 appraisals and compliance with ISO 27001:2013 and PCI DSS, ensuring reliable outcomes. A global delivery footprint spans North America, Europe, the Middle East and Asia, enabling delivery with local expertise and scale. The goal is to help clients transform complex challenges into lasting competitive advantages.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Bethesda, Maryland
Founded
1996
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Simplify's Take
What believers are saying
- Confidence Petroleum disclosed heavy Q1FY26 profit growth, supporting Radiant Computech's investment value.
- June 2, 2026 off-market accumulation shows access to sizeable private deal flow.
- August 2026 trading flexibility indicates liquidity management and active portfolio repositioning.
What critics are saying
- Radiant Computech cut its Confidence Petroleum stake from 8.50% to 6.48% by August 24, 2026.
- No operating revenue, products, or hiring signal surfaced in 2026 search results.
- If this entity is only a holding vehicle, talent attraction and retention collapse quickly.
What makes Computech unique
- Radiant Computech bought 8.50% of Confidence Petroleum on June 2, 2026.
- Radiant Computech still held 6.48% after August 24, 2026 open-market sales.
- Its capital allocation looks active, not operational, unlike software vendors or services firms.
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