Production/Manufacturing Engineer & Customer Service Intern

About Our Team:

At Leggett & Platt's L&P Guangdong Zhaoqing L&V Co. Ltd., our Manufacturing Engineering and Customer Service teams work together to deliver high-quality products and exceptional customer satisfaction. By connecting customer needs with efficient manufacturing processes, these teams help ensure on-time delivery, product quality, operational excellence, and continuous improvement throughout the production lifecycle. Through collaboration across Operations, Quality, Engineering, Supply Chain, and Customer Service, we drive innovative solutions that enhance both manufacturing performance and the customer experience.

In This Role:

As a Production/Manufacturing Engineering & Customer Service Intern, you'll gain hands-on experience supporting both manufacturing operations and customer-focused initiatives within a dynamic production environment. You'll assist with process improvement projects, production analysis, order coordination, and customer support activities while collaborating with cross-functional teams. This internship is ideal for someone interested in manufacturing, engineering, operations, and developing a strong understanding of how customer requirements are translated into successful production outcomes.

So, what will you be doing as a Production/Manufacturing Engineering & Customer Service Intern?

• Support manufacturing engineers with process improvement initiatives designed to increase efficiency, quality, and productivity.
• Assist with collecting and analyzing production data to identify trends, bottlenecks, and opportunities for improvement.
• Help monitor manufacturing processes and support implementation of standardized work practices.
• Participate in troubleshooting production issues and assist in identifying root causes and corrective actions.
• Support the preparation and maintenance of engineering documentation, process flows, work instructions, and reports.
• Assist with production planning and coordination activities to help ensure customer delivery commitments are met.
• Collaborate with Customer Service, Production, Supply Chain, and Quality teams to support order fulfillment and customer requirements.
• Help track customer orders, delivery schedules, and service metrics while providing updates to internal stakeholders.
• Assist in responding to customer inquiries regarding order status, product information, and delivery timelines.
• Support continuous improvement projects focused on enhancing manufacturing performance and customer satisfaction.
• Prepare reports, presentations, and dashboards related to operational and customer service performance.
• Observe and follow all company safety, quality, and environmental standards.
• Other duties as assigned.

To be successful in this role, you'll need:

• Currently pursuing a degree in Manufacturing Engineering, Industrial Engineering, Mechanical Engineering, Operations Management, Business, Supply Chain Management, or a related field.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a cross-functional team environment.
• Strong organizational skills with attention to detail.
• Interest in manufacturing operations, process improvement, and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a proactive approach to problem-solving.
• Ability to work onsite at L&P Guangdong Zhaoqing L&V Co. Ltd. in Zhaoqing, China.

Things we consider a plus:

• Previous internship, project, or coursework experience in manufacturing, engineering, operations, customer service, or supply chain environments.
• Familiarity with Lean Manufacturing, Six Sigma, or continuous improvement methodologies.
• Knowledge of production planning, workflow analysis, or process optimization concepts.
• Experience using ERP systems such as SAP or similar manufacturing software.
• Familiarity with engineering drawings, process documentation, or manufacturing equipment.
• Experience with data analysis, reporting, and performance metrics.
• Knowledge of customer service principles and order management processes.
• Experience with Power BI, Minitab, or other data visualization and reporting tools.
• Strong interest in manufacturing operations and customer relationship management.