Warehouse Team Manager

Are you an experienced warehouse leader who thrives in a fast-paced operational environment? Do you enjoy developing teams, driving performance and delivering exceptional customer service? Are you ready to take ownership of a key area within one of the UK's leading retail logistics operations?

Here at GXO, we're recruiting for Warehouse Team Managers to join our IKEA operation in Dartford. This is a full-time, permanent role, working any 5 from 7, with opportunities available across both AM (06:00 – 14:00) and PM (14:00 – 22:00) shifts. Reporting to the Shift Manager, you'll play a key role within the site management team, leading Warehouse Colleagues and Warehouse Administrators to ensure the consistent achievement of operational KPIs while delivering outstanding customer service.

Pay, benefits and more:

We're offering a salary of £35,000 per annum for the AM shift and £37,000 per annum for the PM shift, alongside 33 days annual leave. Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts

What you’ll do on a typical day:

• Lead and manage a team of Warehouse Colleagues and Warehouse Administrators, driving engagement, development and performance whilst creating a positive and productive working environment
• Work closely with fellow Team Managers to effectively deploy labour and equipment resources, ensuring customer orders are processed efficiently and inbound and outbound activities run smoothly
• Monitor operational performance against KPIs, ensuring productivity, quality and service targets are achieved while maintaining high levels of customer satisfaction
• Identify opportunities to improve processes, procedures and ways of working, supporting the implementation of best practice initiatives across the operation
• Promote a strong health and safety culture, ensuring colleagues work safely, follow site procedures and operate in line with GXO standards and values

What you need to succeed at GXO:

• Previous experience in a warehouse leadership role within a fast-paced logistics, distribution or fulfilment environment
• Strong people management skills, with the ability to motivate, coach and develop teams to achieve operational targets
• Experience managing productivity, performance and customer service KPIs within an operational setting
• Excellent communication and organisational skills, with the ability to build effective relationships with customers, colleagues and stakeholders
• A proactive and solutions-focused approach, with a passion for continuous improvement and operational excellence

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.