Lead Product Manager Customer & Commercial Product 12m FTC

About the role

At Booker, we're serving thousands of businesses across the UK, and we're always looking for better ways to support our customers and colleagues.

We're looking for a Lead Product Manager (12m FTC) to lead one of our most strategically important product portfolios, covering customer propositions, sales enablement, personalisation and pricing. You'll be responsible for defining product strategy, leading a talented team, and delivering products and programmes that create value for customers, colleagues and the business.

Working closely with stakeholders across Booker and Tesco Group, you'll help shape the future of our Customer & Commercial products, balancing customer needs with commercial priorities. This is a fantastic opportunity to influence business direction, lead large-scale initiatives and make a meaningful impact at scale.

As a 12-month secondment, you'll have the chance to broaden your leadership experience, develop your product expertise and help drive transformation across our business.

What is in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

You will be responsible for

• Define and deliver the Customer & Commercial Product strategy and roadmap.
• Lead, coach and develop a high-performing team of Product Managers.
• Build product capability and embed best practices across the wider team.
• Own and evolve customer-facing propositions, including sales enablement, loyalty and rewards.
• Drive innovation across personalisation, pricing and customer engagement products.
• Lead complex product and transformation programmes from discovery through to successful delivery and adoption.
• Develop compelling business cases and ensure clear measurement of outcomes and benefits.
• Partner with Engineering, Data, Design and business teams to deliver customer and commercial value.
• Use customer insight, data and feedback to inform decision-making and prioritisation.
• Build strong relationships with stakeholders across all levels of the organisation.
• Ensure products are developed with appropriate consideration for security, privacy and governance requirements.

You will need

• Experience leading product strategies and roadmaps in a complex environment.
• Strong people leadership skills with a passion for coaching and developing others.
• A track record of delivering large-scale products or programmes that drive measurable business outcomes.
• Excellent stakeholder management and influencing skills, including experience working with senior leaders.
• Strong commercial awareness and the ability to balance customer, colleague and business needs.
• Experience using data and customer insight to make informed product decisions.
• Excellent communication skills and the ability to bring people together around a common vision.
• A collaborative approach and a passion for creating great customer experiences.

Nice to Have

• Experience working with CRM, loyalty, rewards, personalisation or pricing products.
• Experience within retail, wholesale or other customer-focused sectors.
• Knowledge of customer and supplier-facing digital products.

About us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK. 

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk