Full-Time

Platform Consultant

Confirmed live in the last 24 hours

Verint

Verint

1,001-5,000 employees

Software for customer experience automation

Compensation Overview

$100k - $140k/yr

Senior

Remote in USA

Remote

Candidates must be based in the United States.

US Top Secret Clearance Required

Category
Applied Machine Learning
AI Research
AI & Machine Learning
Required Skills
Microsoft Azure
Data Science
Machine Learning
Snowflake
Google Cloud Platform
Requirements
  • Bachelor's Degree or equivalent work experience.
  • Five (5) to Seven (7) years' of experience in AI and Data Science.
  • 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of solutions across the contact center as a practitioner.
  • Strong ability to communicate effectively with senior executives.
  • Excellent skills leading internal stakeholders.
  • Knowledge of contact center solutions is an advantage.
  • Working knowledge of the data ecosystems such CRMs, CDPs, and ERPs.
  • Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure, and Snowflake.
  • Strong networking abilities.
  • Strong analytical and critical thinking skills.
  • Excellent customer service and leadership skills.
  • Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer’s senior-level executives.
  • Travel approximately 30-50%.
  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
  • The ability to obtain the necessary credit line required to travel.
Responsibilities
  • Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer’s ROI – increased capacity and improved CX experience.
  • Manage and nurture executive customer relationships through ongoing ROI discussions in marque accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success.
  • Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI.
  • Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the 'platform of choice' for their contact center.
  • Present In-depth Verint’s Engagement Data Hub to senior IT and Data Science teams.
  • Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint’s platform.
  • Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge.
  • Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform.
  • Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem.
  • Identify white spaces in customer accounts and drive closure of opportunities.
  • Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.
Desired Qualifications
  • Knowledge of contact center solutions is an advantage.

Verint provides software and services focused on automating customer experience (CX) processes. Its main product is an open platform that utilizes artificial intelligence, advanced analytics, and automated workflows to analyze data from customer interactions. This platform helps organizations, particularly those with call centers, to improve their customer service and overall experience. Verint operates on a Software-as-a-Service (SaaS) model, allowing clients to access its solutions through a subscription, which creates a steady revenue stream. Unlike many competitors, Verint's solutions are designed to seamlessly integrate with existing business applications and data systems, making it easier for clients to enhance their customer interactions. The company's goal is to empower organizations to optimize their customer service operations and improve customer satisfaction.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Town of Huntington, New York

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Verint won six TrustRadius 'Top Rated' awards, showcasing strong customer trust and satisfaction.
  • The $13M deal with a top US insurer highlights Verint's growing influence in CX.
  • Expansion of the Bangalore Innovation Center supports growth in AI-driven CX automation.

What critics are saying

  • Increased competition from Five9 and Agentforce could threaten Verint's market share.
  • Challenges in talent acquisition at the Bangalore center may impact project timelines.
  • Integration issues with Parloa could affect Verint's reputation for seamless CX solutions.

What makes Verint unique

  • Verint's open platform integrates AI, analytics, and automated workflows for CX automation.
  • The company offers a SaaS model, ensuring recurring revenue and scalability for clients.
  • Verint's solutions seamlessly integrate with existing business applications and data lakes.

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