Window Nation

Custom replacement windows, doors, siding provider

Field Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeDetroit, MI, USA$33.50 /hrIn-person

About the Job

Requirements

Maintain a driving record that meets the company’s insurance standards.
Use an extension ladder safely to measure windows and perform services.
Pass EPA certification and follow EPA regulations.
Know local permit, license, historical, and homeowners association requirements.
Have a high school diploma, GED, or equivalent.
Have 2+ years of professional experience measuring replacement windows.
Have 2+ years of professional experience installing or repairing windows, roofing, siding, and related home improvement projects.
Have a valid driver’s license.

Responsibilities

Visit residential customer sites to measure each window, door, and sliding glass door opening as needed.
Ensure orders meet required installation specifications and include comprehensive purchase orders covering material and labor requirements.
Support the pricing process by providing accurate measurements and assessments for labor and materials.
Review installation projects and processes with customers.
Anticipate roadblocks that could affect customer expectations, job costs, or code performance, and recommend solutions.
Execute change order specifications.
Maintain service parts inventory and equipment.
Complete service assessments and identify needed services, materials, and labor for relevant stakeholders.
Fulfill service appointment specifications.
Learn and maintain proficiency with company products, installation techniques, and service techniques.
Maintain proficiency in all tasks of the position.
Maintain substantive knowledge of products, installation techniques, and construction basics.

Desired Qualifications

Be proficient with Microsoft Word and Microsoft Excel; experience with customer relationship management systems is preferred.
Navigate various applications on an iPad.
Navigate a customer relationship management system such as Salesforce, Dynamics, or Microsoft systems.

Salary Range: 33.5 to 33.5 (Currency: USD) (Pay period: per-hour-wage)

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Integral to our post-sale process and our customers’ satisfaction, Window Nation’s Field Technician provides accurate project measurements and completes services to the relevant stakeholders.

Core Role Responsibilities

Visit residential customer sites to measure each window, door, sliding glass door opening as needed
Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
Support pricing process by providing accurate measurements and assessments for labor/materials
Review installation project/process with customers
Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
Execute change order specifications
Maintain service parts inventory and equipment
Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
Fulfill service appointment specifications
Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
Maintain proficiency to do all tasks of the position.
Maintain a substantive knowledge of product, install techniques, and construction basics
Maintaining a driving record that meets company’s insurance standards
Ability to use an extension ladder in a safe manner to measure windows and perform services
Must be able to pass EPA certification and follow EPA Regulations
Knowledge of local permit/license/historical/HOA requirements

Basic Qualifications

High School Diploma, GED, or equivalent
2+ years professional experience measuring replacement windows
2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
Valid Driver’s License

Preferred Qualifications

Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
Capability to navigate various applications on an iPad
Customer-centric mindset
Superior time and project management skills
Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

#LI-NB1

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

About the Company

Window Nation

Custom replacement windows, doors, siding provider

Window Nation focuses on home improvement by providing replacement windows, doors, and vinyl siding that are custom-made for each home. The core product line includes energy-efficient windows and doors installed by professional crews, with options from more than 10 brands to fit different budgets and styles. The company generates revenue through direct sales and offers financing options, promotions (such as Buy 2 Windows, Get 2 Free and Pay Nothing For 2 Years), and a referral program to attract customers. Its installers take precise measurements to ensure a proper fit and long-lasting performance. Window Nation’s approach emphasizes increasing energy efficiency, boosting curb appeal, and raising the overall value of homes in major U.S. cities. The goal is to help homeowners improve comfort and savings while enhancing property value.

Company size: 501-1,000
Company stage: Acquired
Total funding: Not listed
Headquarters: Fulton, MD
Founded: 2006

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