Full-Time

Billing Coordinator

Posted on 11/15/2024

Tia

Tia

201-500 employees

Personalized telehealth services for women

Healthcare

Compensation Overview

$18 - $20Hourly

Junior, Mid

Remote in USA

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • High school diploma or equivalent required
  • Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
  • 2-4 years of experience in a healthcare billing/claims or related field.
  • Understanding of healthcare billing and insurance practices, medical terminology, and member engagement in a healthcare context.
  • Knowledge in using contact center software, member relationship management (CRM) systems, claims/billing systems, and/or Google Workspace.
  • Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA.
Responsibilities
  • Collaborate closely with medical professionals, insurance payers, specialists, and other healthcare stakeholders to ensure seamless care coordination for our members.
  • Managing member questions & feedback, and resolving member concerns (chat & phone support).
  • Acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up.
  • Responsible for responding to customer questions via telephone and written correspondence regarding their insurance claims.
  • Navigates through complex billing workflows to understand patient’s next steps and clearly communicates to patient and internal team members next steps for the patients.
  • Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur.
  • Examining patient bills for accuracy and requesting any missing information for proper claims processing.
  • Coordinates with other resources and providers to ensure smooth continuum of care for patients and becomes a subject matter expert in some of the care coordination workflows (billing).
  • Ensure if we cannot answer the members' needs that we connect them immediately to someone who can i.e. urgent needs, clinical needs, etc.
  • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with members.
  • Suggests changes to leadership in an effective way to improve workflows for self and others.
  • Clearly document all communications and contacts with providers and personnel in standardized documentation and messaging.
  • Cross trained on additional parts of the care coordination department with a focus on first contact resolution and creating a seamless experience for patients.
  • Learns complex workflows for Tia services - regarding billing, claims and insurance practices.
  • Tech troubleshooting.

Tia provides personalized medical care services specifically for women, operating in the telehealth market. The company offers both virtual and in-person appointments, allowing flexibility for its members. For a monthly fee of $15, members can access unlimited messaging with their Care Team, schedule flexible appointments, and participate in community workshops. Tia's revenue primarily comes from these membership fees, along with additional income from individual services. What sets Tia apart from traditional healthcare providers is its focus on women's health and a patient-centric approach, creating a comfortable and supportive environment for patients. The goal of Tia is to deliver high-quality healthcare tailored to the individual needs of women, as reflected in positive patient testimonials.

Company Stage

Series B

Total Funding

$125.8M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

6%

1 year growth

5%

2 year growth

17%
Simplify Jobs

Simplify's Take

What believers are saying

  • Tia's collaboration with Cedars-Sinai aims to serve over 100,000 women in Los Angeles, indicating significant growth potential.
  • The addition of experienced leaders like Stacey Irving as COO and Jess Tomlinson as General Counsel strengthens the company's executive team.
  • Tia's innovative 'Whole Woman, Whole Life' care model integrates primary, mental, and gynecological care, offering a holistic healthcare experience.

What critics are saying

  • The competitive telehealth market requires Tia to continuously innovate to maintain its unique position.
  • Expansion efforts, such as opening new clinics, come with operational and financial risks that could impact profitability.

What makes Tia unique

  • Tia's focus on women's health and its blend of virtual and in-person care services set it apart from general telehealth providers.
  • The membership model at $15 per month offers affordable, comprehensive care, making it accessible to a broader demographic.
  • Partnerships with renowned institutions like Cedars-Sinai enhance Tia's credibility and expand its reach in the healthcare market.

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