Full-Time

Head of User Experience Assurance

Confirmed live in the last 24 hours

Stripe

Stripe

5,001-10,000 employees

Provides online payment processing solutions

Data & Analytics
Financial Services

Senior

Canada + 1 more

Required Skills
Communications
Requirements
  • 8+ years of experience in a product management, design, quality assurance, or engineering role
  • Experience partnering closely with engineers, designers, and business areas to build great products
  • Entrepreneurial experience and ability to operate at scale
  • Obsession with users, details, and building best-in-class solutions
  • Process-oriented mindset and ability to lead people to drive results
  • Ability to distill complex issues into systematic solutions
  • Understanding of product quality in a B2B product company with a focus on developer-led experiences
  • Track record of project leadership and cross-functional collaboration
  • Strong written and verbal communication skills
  • Craft and visual design skills
Responsibilities
  • Contribute significantly to improving product quality
  • Lead the creation of comprehensive user experience evaluation strategies
  • Define and establish user experience assurance standards
  • Identify gaps and improvement areas within user journeys
  • Evaluate and establish key business metrics for user experiences
  • Implement new opportunities to evaluate user journeys
  • Work closely with product teams and Stripe leadership

Stripe is a financial infrastructure platform that facilitates online and in-person payments, subscription management, invoicing, and fraud management. It provides a unified platform, powerful APIs, and no-code options for developers, with a technology-first approach to payments and finance.

Company Stage

N/A

Total Funding

$9.3B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

8%

1 year growth

14%

2 year growth

18%

Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.