Local Representative

Job Description

We are looking for Local Representatives in this destination : Algarve (from Lagos to Tavira). 

🎯 Your Mission

As a Local Representative, you will be the on-site face and ambassador of Le Collectionist for both guests and property owners. Working directly with the Resort Manager, you will welcome our international clientele to a range of exceptional villas while upholding the Le Collectionist brand standards. Your primary mission is to elevate guest satisfaction by ensuring a flawless, reliable, and personalized stay for every guest.

✨ Your Responsibilities

Pre-Season & Stay Preparation

• Schedule and conduct pre-season property visits with owners or villa managers.

• Perform pre-season inspections, fill out standard documentation, and take reference photos.

• Receive and organize branded assets (amenities, welcome gifts, catalogs, and operational equipment).

• Assemble bespoke welcome baskets and handle pre-arrival grocery shopping when requested.

• Coordinate arrival logistics in conjunction with the Le Collectionist team.

Check-in & Guest Welcome

• Execute thorough pre-arrival inspections with accompanying photos & videos..

• Set up toiletries, branded gifts, and requested groceries throughout the property.

• Welcome guests upon arrival, conduct property walkthroughs, and present house amenities.

• Complete check-in forms and immediately relay initial feedback or special requests to the team.

In-Stay Support

• Serve as the dedicated point of contact to resolve any villa-related issues swiftly and smoothly.

• Promote Le Collectionist concierge services and assist the concierge team with local arrangements as needed.

• Maintain clear reporting on property updates and operational incidents with head office teams.

• Support the Resort Manager in managing emergencies by coordinating effectively between guests and household staff.

Check-out & Follow-up

• Lead check-out procedures with departing guests and conduct final property inspections with photos.

• Gather guest feedback and submit comprehensive departure reports to the Le Collectionist team.

Qualifications

🔍 Who We’re Looking For

• Proven experience in, or a strong understanding of, luxury hospitality and high-end services
• An outstanding service mindset, high discretion, and genuine dedication to guest satisfaction
• Acute attention to detail
• Fluent English & professional Portuguese (French is a plus)
• Autonomous, proactive, and highly organised, staying calm under operational pressure
• Your own vehicle and a valid driving licence
• Registered independent contractor / freelancer status with the ability to issue invoices

Additional Information

💼 What We Offer

• A freelance collaboration (individual or team of 2-3 people), paid as a fixed fee per stay
• The opportunity to represent a benchmark brand in luxury travel across exceptional properties.
• Real operational autonomy within an energetic, dedicated, and supportive team.
• Clear operational processes, standard tools, and ongoing support from central teams.
• A streamlined, fully digital workflow powered by our custom Stay App and Google Workspace.