Key Account Manager - Utilities & Telco

Job Description

As a Senior Key Account Manager, you will be responsible for managing and expanding a portfolio of strategic enterprise clients within the Utilities and Telco industries. You will act as a trusted advisor to senior stakeholders, identifying business challenges and positioning Experian's data, analytics, fraud prevention, and decisioning solutions to deliver measurable value.

This is a high-impact role requiring strong consultative selling skills, experience managing complex sales cycles, and the ability to engage C-level executives across large organizations.

Key Responsibilities

• Develop and execute strategic account plans for key Utilities and Telecommunications customers.
• Build and maintain relationships with senior decision-makers, including C-level executives, business leaders, risk teams, customer operations, and digital transformation stakeholders.
• Identify new business opportunities while driving growth within existing accounts.
• Lead complex, solution-based sales processes from opportunity identification through contract negotiation and closure.
• Collaborate with Pre-Sales, Product, Marketing, Delivery, and Customer Success teams to create compelling customer solutions.
• Understand customer challenges related to customer acquisition, credit risk, fraud prevention, collections, customer management, and digital transformation.
• Deliver accurate sales forecasting and pipeline management through CRM tools.
• Monitor market trends, regulatory developments, and competitive activities across the Utilities and Telecommunications sectors.
• Represent Experian at industry events, conferences, and client executive meetings.
• Achieve and exceed annual revenue and business growth targets.

Qualifications

• 8+ years of successful B2B enterprise sales or account management experience.
• Strong experience selling SaaS, software, analytics, data, information services, fraud, technology, or consulting solutions.
• Proven track record of managing and growing strategic enterprise accounts.
• Experience working with Utilities and/or Telecommunications customers in Spain.
• Demonstrated ability to close complex, multi-stakeholder sales opportunities.
• Experience engaging with C-level and senior business leaders.

Skills

• Consultative and value-based selling approach.
• Excellent negotiation and stakeholder management skills.
• Strong commercial acumen and strategic thinking.
• Ability to translate complex business challenges into data-driven solutions.
• Strong presentation and communication skills.
• Results-oriented mindset with a passion for building long-term customer relationships.

Education

• Bachelor's degree in Business, Economics, Engineering, Technology, or a related discipline.
• Master's degree or MBA is considered an advantage.

Additional Information

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including food vouchers, health insurance, monthly flex allowance and internet coverage, Sharesave plan, Employee assistance program, and many other benefits!
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

This is a hybrid remote/in-office role.

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