Davies North America

Global insurance professional services and tech

Network Service Engineer

Network Engineering & AdministrationUpdated on Nov 13

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.
Three to seven or more years of network engineering or network operations experience in a multi-site enterprise environment.
Hands-on experience with enterprise networking platforms such as Fortinet, Cisco, Juniper, or Palo Alto.
Experience troubleshooting ISP circuit issues and coordinating resolution with carriers or ISPs.
Working knowledge of ITIL-aligned Incident, Problem, and Change processes, and experience supporting services across multiple time zones.
Strong understanding of TCP/IP, VLANs, routing, switching, NAT, VPNs, DNS, DHCP, QoS, and troubleshooting methodologies.
Hands-on capability administering Fortinet and Cisco firewalls, including policy, objects, NAT, VPN, and logging or monitoring integration.
Strong experience administering and troubleshooting Cisco Meraki MX and access point networks through the Dashboard.
Understanding of DIA connectivity and carrier services, including managing ISP escalations to restore service quickly.
Knowledge of routing and internet path considerations, including BGP fundamentals where applicable, for resilient and cost-effective routing.
Working knowledge of security principles, including segmentation, least privilege, secure configuration, vulnerability management, and audit or compliance expectations.
Ability to work with Security Operations and Cyber Security teams to follow governance, produce evidence, and maintain secure firewall operations.
Strong documentation skills for diagrams, standards, and change records, and clear communication with technical and non-technical stakeholders.
Proven network engineering experience in a multi-site environment, including hands-on troubleshooting and delivery of changes.
Strong operational knowledge of Cisco Meraki MX and access points, including configuration, monitoring, and fault isolation.
Hands-on experience administering enterprise firewalls, Fortinet and/or Cisco, including governed policy changes.
Experience managing DIA circuits and working with local ISPs or carriers to resolve incidents and improve resilience.
Good understanding of routing, NAT, VPN technologies, and BGP fundamentals where required.
Ability to work closely with Security Operations or Cyber Security to implement controls, support audits, and maintain secure configurations.
Strong written and verbal communication skills, including producing clear documentation and communicating risk and impact during incidents and changes.
Cisco CCNA certification or equivalent routing and switching capability.
Fortinet NSE 4 or Fortinet FCP certification, or equivalent hands-on Fortinet firewall administration.

Responsibilities

Operate, maintain, and enhance global LAN, WAN, and WLAN services across more than 20 countries and 120 sites, ensuring availability, performance, and resilience.
Administer and support perimeter and site security devices, including Fortinet and Cisco firewalls and Cisco Meraki MX appliances, in line with agreed standards and governance.
Manage and support Meraki wireless networks, including configuration templates, radio-frequency best practices, firmware strategy, monitoring, and troubleshooting.
Own DIA circuits and local ISP connectivity, including ordering and ceasing services, incident escalation, performance investigation, and proactive resilience improvements.
Work with ISPs and carriers to validate routing, including BGP where applicable, optimize path selection, and ensure cost-effective routing and service resilience.
Participate in incident response and problem management by triaging and troubleshooting issues, conducting root-cause analysis and post-incident reviews, and implementing corrective actions.
Plan and implement network changes under change-management processes, including risk assessments, implementation plans, back-out plans, and communications.
Partner with Security Operations and Cyber Security teams on firewall governance, including rule-base management, policy review, access control, logging requirements, and vulnerability remediation.
Support audits and compliance activities by providing evidence, maintaining accurate documentation, and ensuring controls are implemented and operating effectively.
Maintain network documentation, including diagrams, IP plans, circuit inventories, and standards, and contribute to continual service improvement and automation where appropriate.

Desired Qualifications

Cisco CCNP certification in Enterprise or Security.
ITIL 4 Foundation certification.
A security certification such as Security+, and/or vendor firewall specialisms.

The Network Engineer supports the delivery, stability, and continuous improvement of the organisation’s global network across 20+ countries and 120+ sites. Reporting to the Network Service Owner, the role is responsible for engineering, operating, and enhancing a multi-vendor environment including Fortinet and Cisco firewalls, Cisco Meraki MX security appliances, and Meraki wireless (APs) platforms.
The Network Engineer works as part of the network team to ensure secure and resilient connectivity using direct internet access (DIA) circuits and local ISP services, with accountability for effective ISP relationship management to optimise routing, control cost, and improve resilience. The role partners closely with Security Operations and Cyber Security teams to maintain governance for firewall policy, change control, and security assurance.
This position requires strong hands-on technical capability, disciplined operational practice, and the ability to work across time zones with internal stakeholders, third parties, and managed service providers.

Responsibilities & Duties*

Operate, maintain, and enhance global LAN/WAN/WLAN services across 20+ countries and 120+ sites, ensuring availability, performance, and resilience.
Administer and support perimeter and site security devices including Fortinet and Cisco firewalls, and Cisco Meraki MX appliances, in line with agreed standards and governance.
Manage and support Meraki wireless networks (APs), including configuration templates, RF best practices, firmware strategy, monitoring, and troubleshooting.
Provide technical ownership for DIA circuits and local ISP connectivity: ordering/ceasing, incident escalation, performance investigation, and proactive resilience improvements.
Work with ISPs and carriers to validate routing (e.g., BGP where applicable), optimise path selection, and ensure best routing cost and service resilience.
Participate in incident response and problem management: triage, troubleshooting, root cause analysis, post-incident reviews, and implementation of corrective actions.
Plan and implement network changes in line with change management processes, including risk assessment, implementation plans, back-out plans, and communications.
Partner with Security Operations and Cyber Security teams on firewall governance, including rule base management, policy review, access control, logging requirements, and vulnerability remediation.
Support audits and compliance activities by providing evidence, maintaining accurate documentation, and ensuring controls are implemented and operating effectively.
Maintain network documentation (diagrams, IP plans, circuit inventory, standards) and contribute to continual service improvement and automation where appropriate.

Education

Bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience.

Experience

3–7+ years’ experience in network engineering / network operations within a multi-site enterprise environment.
Hands-on experience with enterprise platforms (Fortinet, Cisco, Juniper or Palo Alto).
Experience troubleshooting ISP circuit issues and coordinating resolution with carriers/ISPs.
Working knowledge of ITIL-aligned processes (Incident, Problem, Change) and experience supporting services across multiple time zones.

Knowledge, Skill, ability

Strong understanding of core networking: TCP/IP, VLANs, routing, switching, NAT, VPNs, DNS, DHCP, QoS, and troubleshooting methodologies.
Hands-on capability with Fortinet and Cisco firewall administration, including policy, objects, NAT, VPN, and logging/monitoring integration.
Strong experience administering and troubleshooting Cisco Meraki (MX and APs) via Dashboard.
Understanding of DIA connectivity and carrier services; ability to manage ISP escalations and work to restore service quickly.
Knowledge of routing and internet path considerations (including BGP basics where applicable) to support resilient, cost-effective routing.
Working knowledge of security principles: segmentation, least privilege, secure configuration, vulnerability management, and audit/compliance expectations.
Ability to work effectively with Security Operations and Cyber Security teams to follow governance, produce evidence, and maintain secure firewall operations.
Strong documentation skills (diagrams, standards, change records) and clear communication with technical and non-technical stakeholders.

Essential requirement (non-negotiable) *

Proven network engineering experience in a multi-site environment, including hands-on troubleshooting and delivery of changes.
Strong operational knowledge of Cisco Meraki (MX and APs) including configuration, monitoring, and fault isolation.
Hands-on experience administering enterprise firewalls (Fortinet and/or Cisco), including policy changes performed under governance.
Experience managing DIA circuits and working with local ISPs/carriers to resolve incidents and improve resilience.
Good understanding of routing, NAT, VPN technologies, and (where required) BGP fundamentals.
Ability to work closely with Security Operations / Cyber Security to implement controls, support audits, and maintain secure configurations.
Strong written and verbal communication skills, with the ability to produce clear documentation and communicate risk/impact during incidents and changes.

Essential Certifications

Cisco CCNA (or equivalent routing/switching capability).
Fortinet NSE 4 / Fortinet FCP (or equivalent hands-on Fortinet firewall administration).

Desirable Certifications

Cisco CCNP (Enterprise or Security).
ITIL 4 Foundation.
Security certification (e.g., Security+), and/or vendor firewall specialisms.

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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