Vice President of Operations – Telco Sales
eClerx
Vice President of Operations – Telco Sales
eClerx
Data analytics and BPM outsourcing services
Vice President of Operations – Telco Sales
Location: Alabang, Muntinlupa City
Employment Type: Full-Time
Work Set Up: On Site 100%
Lead. Inspire. Deliver Results.
We are looking for an experienced Vice President of Operations – Telco Sales to lead large-scale telecommunications sales operations and drive exceptional business performance. This executive leadership role is ideal for a strategic, results-oriented professional with a strong background in BPO/contact center operations, sales leadership, and client management.
As the VP of Operations, you will oversee multiple sales programs, lead high-performing teams, manage executive client relationships, and be accountable for operational excellence, revenue growth, and profitability.
What You'll Do
Provide strategic leadership in our Telco Sales programs and operational sites.
Drive revenue growth while ensuring operational efficiency and service excellence.
Own and manage P&L performance, budgeting, and financial results.
Lead, coach, and develop Directors and Operations Leaders to achieve business objectives.
Build and maintain strong executive relationships with clients, serving as a trusted business partner.
Analyze operational performance and implement strategies to improve sales, productivity, quality, and customer experience.
Collaborate with cross-functional teams including Workforce Management, Quality, Training, HR, Finance, and Talent Acquisition to optimize business outcomes.
Champion a culture of accountability, continuous improvement, and employee engagement.
What We're Looking For
Bachelor's degree in Business Administration, Management, Marketing, or a related field (MBA is an advantage).
15+ years of progressive leadership experience in BPO or contact center operations.
At least 10 years of experience leading telecommunications sales programs.
Proven success managing large, multi-site operations and leading senior leadership teams.
Strong experience in P&L management, strategic planning, and operational transformation.
Demonstrated ability to build lasting client relationships and drive business growth.
Excellent leadership, communication, analytical, and decision-making skills.
Success in This Role
You'll thrive in this role if you are:
A strategic thinker with a strong commercial mindset.
Passionate about developing high-performing teams.
Data-driven and focused on delivering measurable results.
Skilled at balancing client satisfaction, operational excellence, and financial performance.
Comfortable leading change in a fast-paced, high-growth environment.
Why Join Us?
You'll have the opportunity to make a significant impact by leading high-performing teams, shaping business strategy, and partnering with leading telecommunications clients. We offer a collaborative environment, opportunities for professional growth, and the chance to help drive the next phase of our company's success.
Ready to lead and make a lasting impact?
Apply today!
eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.
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