ATM Systems Engineer II

Job Description:

ATM Systems Engineer

Location: Must be able to work onsite 3-4 days in the Valparaiso, Indiana office

The ATM Systems Engineer is responsible for the implementation, maintenance, monitoring, and support of Automated Teller Machine (ATM) infrastructure and associated systems. This role ensures high availability, security, performance, and compliance of ATM networks, transaction processing systems, and supporting technologies. The engineer works closely with banking operations, infrastructure teams, vendors, and application support teams to deliver reliable ATM services to customers.

Essential Functions:

• Deploy, configure, and maintain ATM hardware, software platforms, operating systems, middleware, and transaction processing applications.
• Monitor ATM network performance and system health to ensure maximum uptime.
• Coordinate ATM upgrades, relocations, and decommissioning activities.
• Diagnose and resolve ATM software, communication, transaction-related, and peripheral incidents, including card readers, cash dispensers, receipt printers, and PIN pads.
• Perform root cause analysis for recurring issues and implement corrective actions.
• Support production incidents and participate in on-call support rotations.
• Manage secure connectivity between ATMs and payment switches.
• Implement and maintain ATM security controls, encryption standards, key management, certificate management, authentication mechanisms, and compliance requirements.
• Ensure adherence to PCI-DSS, banking regulations, and security best practices.
• Develop and maintain monitoring dashboards and alerts; analyze transaction performance and ATM availability metrics.
• Perform capacity planning, recommend infrastructure improvements, and proactively identify and mitigate system risks.
• Collaborate with ATM vendors, managed service providers, financial network partners, product teams, and internal stakeholders.
• Coordinate software releases, patch deployments, hardware upgrades, vendor support cases, and service-level agreements.
• Maintain technical documentation, operational procedures, disaster recovery plans, and support audit and regulatory compliance activities.
• Ensure change management processes are followed for system updates and releases.

Position Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience supporting ATM systems, banking infrastructure, or payment systems.
• Experience with ATM platforms such as NCR, Diebold Nixdorf, Hyosung, or similar.
• Knowledge of Windows Server, Linux, and enterprise networking concepts.
• Experience with transaction processing systems and payment networks.
• Strong troubleshooting, analytical, communication, and stakeholder management skills.

Preferred Qualifications:

• Experience in banking, financial services, or payment processing environments.
• Knowledge of ATM middleware solutions and switching platforms.
• Familiarity with ISO 8583 messaging standards.
• Experience with monitoring tools such as Prognosis and Gasper.
• Experience with simulator tools such as Paragon and T3.
• Understanding of cybersecurity controls and PCI-DSS requirements.

Technical Skills:

• ATM Platforms: NCR, Diebold Nixdorf, Hyosung
• Operating Systems: Windows Server, Linux
• Networking: TCP/IP, VPN, DNS, routing, firewalls
• Databases: SQL Server, Oracle
• Monitoring Tools: Prognosis, Gasper
• Scripting: PowerShell, Bash
• Security: Encryption, PKI, PCI-DSS, key management
• Payment Protocols: ISO 8583, EFT networks

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.