Full-Time
Customer Success Manager
Posted on 10/4/2025
Klue
51-200 employees
AI-driven competitive intelligence platform with insights
Compensation Overview
CA$80k - CA$100k/yr
Toronto, ON, Canada
In Person
Hybrid role; must be in-office at least 2 days per week at 207 Adelaide St E, Toronto.
 Sales & Account Management |
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- You have worked in a strategic business-to-business Customer Success role and understand how to drive impact at scale.
- You put your customers first and enjoy helping them succeed.
- Building trust and meaningful relationships comes naturally to you.
- You own the commercial outcomes of your book of business, from renewals to expansions.
- You are skilled with customer relationship management, content management, and collaboration tools, knowing how to leverage them to support customer success.
- You have a solid understanding of customer engagement strategies and how to apply them in real-world scenarios.
- You can turn data into a compelling story and effectively present return on investment to stakeholders.
- You embrace artificial intelligence as a tool to enhance efficiency, uncover insights, and elevate customer success strategies.
- Equivalent combination of education and experience may be accepted in lieu of the specifics listed.
- Strategic Advisor: Deeply understand customers’ business goals and align Klue’s solutions to drive success.
- Change Leader: Guide customers through adoption of new tools and processes and transform skeptics into champions.
- Renewals & Expansions: Manage renewals and identify opportunities for expansion to ensure long-term value and return on investment.
- Problem Solver: Address at-risk scenarios with creative and effective solutions.
- Metrics-Driven: Work with SaaS metrics such as gross recurring revenue, net revenue retention, churn, and related metrics to impact results.
- AI-Powered Efficiency: Use AI-driven tools to streamline workflows, enhance customer insights, and drive data-backed decisions to deliver more value to customers.
Klue provides a platform that collects data from millions of sources to give businesses insights into their competitors, markets, and buyers. The software uses artificial intelligence to filter this data into a central hub where teams can access real-time tools like "battlecards" and newsletters to help sales representatives win deals. Unlike traditional research methods, Klue focuses on "competitive enablement" by connecting intelligence directly to sales results and providing tools to measure how these insights impact a company's total revenue. The company’s goal is to provide a comprehensive view of the competitive landscape so businesses can make informed strategic decisions and increase their win rates.
Company Size
51-200
Company Stage
Grant
Total Funding
$89.5M
Headquarters
Vancouver, Canada
Founded
2015
Simplify's Take
What believers are saying
- Ignition acquisition in 2025 boosts AI for sophisticated competitor analysis.
- Salesforce integration embeds intel into revenue workflows seamlessly.
- Deloitte Fast 50 recognition in 2023 validates rapid growth trajectory.
What critics are saying
- Crayon erodes market share with superior AI battlecards in 2026.
- Gong.io automates competitor extraction from calls, slashing Klue demand.
- Salesloft locks out Klue via native intel in March 2026 roadmap.
What makes Klue unique
- Klue's Compete Agent automates CI tasks with real-time deal intelligence.
- AI-Generated Strengths and Weaknesses analyzes reviews from 10+ platforms.
- 360° Win-Loss combines buyer feedback to remove decision bias.
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Benefits
Competitive base compensation
Extended health & dental benefits
Unlimited vacation
Employee Stock Option Plan
Pension fund
Yearly fully-paid trips to Vancouver headquarters
Free access to an online learning tool offering many engineering courses
Growth & Insights and Company News
6 month growth
↓ -4%1 year growth
↓ -1%2 year growth
↑ 0%Vancouver-based Klue is bolstering its AI capabilities through the acquisition of San Francisco-based go-to-market platform Ignition, just a few months after going "AI-first."
Vancouver-based Klue has acquired San Francisco's Ignition to enhance its AI capabilities, following a shift to an "AI-first" strategy. Ignition's AI platform aids in product marketing, but its employees will not join Klue. The acquisition will integrate Ignition's technology into Klue's products. Ignition's co-founders will collaborate with Klue on AI projects while continuing to develop DoubleO AI independently. This follows Klue's 40% staff layoff in June to focus on AI.
Klue launched Compete Agent to automate CI tasks.
Klue has been named one of Deloitte's Fast 50(TM) and Technology Fast 500(TM) fastest-growing companies for four consecutive years (2021-2024), was recognized as one of Canada's top 15 startups by LinkedIn in 2022, and has been included in the Globe & Mail's Top Growing Companies five years in a row.
Klue was named one of Deloitte's Fast 50(TM) and Fast 500(TM) Technology fastest-growing companies in 2021, 2022, and 2023, one of Canada's top 15 startups by LinkedIn in 2022, and has been included in the Globe & Mail's Top Growing Companies five years in a row.