Hotel General Manager

Live Your Passion.  Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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Pendry Mexico City, an all-new destination from Pendry Hotels & Resorts, will bring its signature hospitality and design to the globally revered destination with 114 guestrooms and suites alongside 20 private Pendry Residences, designed in partnership with local architects, Central de Arquitectura and IZ Arquitectos, with interiors by AVROKO. Beyond the guestroom, guests and residents will explore multiple signature food & beverage locales, including a morning-to-evening neighborhood café, a classic Bar Pendry, a chef-driven destination restaurant with a rooftop terrace and lounge. When leisure is a priority, Pendry Mexico City caters to it in style with a rooftop pool and sundeck, a world-class Spa Pendry and a state-of-the-art fitness center.

SUMMARY

Associate must physically work in Mexico City

The Hotel General Manager is responsible for the overall success of all hotel operations, financial performance, market share, associate and guest engagement. This role must embrace and exude a values driven service culture and management philosophy that actively serves as the guiding principle to all actions and decisions. This position must have extensive experience in creating and implementing critical paths for all operations, including financial success, luxury service standards, exceptional guest and associate experiences and leadership training and mentoring. 

ESSENTIAL FUNCTIONS

Job duties include, although are not limited to:

• Chief leader responsible for all aspects of the operation, including associate and guest engagement, human resources, financial performance, food and beverage, sales and marketing and asset management.
• Captivate personalized guest experiences with a sense of the cultural place and drive property knowledge, execution and compliance of all hotel brand standards.
• Provide the vision, leadership and strategy to inspire associates to foster genuine guest experiences, discoveries and adventures while driving financial success.
• Cultivate engaging relationships and rapport with ownership, asset managers, local community boards and the corporate leadership team.
• Design, manage, critique and dominate the property’s annual budget, forecast and actuals by continuously exploring the hotel’s performance and engaging associates in the overall success of the property.
• Drive property achievement in the following areas: group, transient and other room revenue; food and beverage revenue, and all other sources of income for the property.
• Exercise a savvy financial approach with a focus on revenue generation, cost containment, productivity improvement, forecasting accuracy and cash flow management.
• Develop and maintain positive relationships by engaging in the local culture and nurture strong relationships with local officials, businesses and customers.
• Oversee divisional matters and ensure compliance as they relate to federal, state and local employment and civil rights laws.
• Responsible for selecting, leading and developing the Executive Committee and key leadership within the division and its departments and guide their professional development.

QUALIFICATIONS

• Bachelor’s Degree Preferred
• At minimum of 5 years’ experience as an Executive level position in a luxury operation
• Pre-opening hotel experience as a General Manager is preferred.
• Experience in directly overseeing luxury residential real estate
• Experience in managing residential HOA
• Experience with third-party and management agreement contracts with food and beverage on property operations
• Experience with overseeing spa and wellness partnerships
• Self-motivated, well organized, ability to motivate others and results driven leader with exceptional ability to meet and exceed deadlines and goals
• Must be able to speak, read, write and understand the primary language(s) used in the workplace. Requires excellent communication skills, both verbal and written
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and issuing disciplinary action when necessary
• Must possess advanced computer skills
• Budgetary analysis capabilities required; ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer

 PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Position requires walking and giving direction most of the working day.   Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

Associate must physically in Mexico City

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.