Implementation Onboarding Specialist II

POSITION SUMMARY

IGEN, a division of U.S. Venture, is a fast-growing technology company and we’re growing our on-boarding team! We have developed solutions that function across numerous industries for data preparation, analysis and processing. Our team excels at thinking outside the box to design efficient yet robust tools bringing innovation to life.

As an Onboarding Specialist, you will be responsible for assisting external clients in the onboarding of technical systems, software, hardware or solutions.

This position will be on-site in Appleton, WI with in office expectations Monday - Thursday and options to work remote on Fridays, depending on business needs.

JOB RESPONSIBILITIES

• Defines and manages the scope of the project lifespan
• Automates client’s tax compliance processes using ComplyIQ software and SQL
• Utilize and design ComplyIQ workflows to increase speed, accuracy, and scalability of client’s business
• Integrates large structured and unstructured datasets into SQL Server
• Develops data structures to collect, organize, cleanse, and standardize data
• Solutions complex data integrity issues in heavily regulated industries
• Routinely interfaces with IGEN clients and internal teams to solution complex problems
• Provides training, analysis, and documentation to IGEN clients
• Provides post-production support to IGEN clients
• Builds and maintains client relationships by providing outstanding client experience
• May be involved in pre-sale demonstrations, proof of concepts, or scoping of onboarding projects
• Accountable for accurate tracking and reporting billable project hours

QUALIFICATIONS

• 2+ years of customer onboarding or related customer support experience
• Prior experience working with SQL, including experience with queries, stored procedures, joins and functions
• Associates or Bachelor’s degree in IT or relevant technical field preferred
• Excellent written and verbal skills to communicate with internal teams and external clients
• Ability to concisely communicates complicated IT concepts to non-technical end-users
• Ability to provide efficient, timely, dependable, and courteous service to customers
• Ability to comprehend and analyze data and documents
• Strong organizational and analytical skills
• Strong work ethic and capability to thrive alone and in a team environment
• Ability to troubleshoot and resolve issues independently with little supervision
• Innate willingness to learn
• Able to apply technical expertise and experience to current processes and develop new ones
• Able to work on multiple different projects at a time

DIVISION:

IGEN

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.