Senior Account Maintenance Officer

Purpose

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security. 

An exciting opportunity within Deutsche Bank Luxembourg’s growing Wealth Management business. In this position, you will act as a trusted partner to Coverage teams across Luxembourg and several international locations, including Germany, Austria, the Nordics, Emerging Europe, Switzerland, the UK and the MEA region. As part of a dynamic and highly motivated team, you will play a key role in delivering exceptional client service, fostering trust and credibility, and upholding the highest standards of professionalism and integrity.

You will collaborate closely with a wide range of internal stakeholders, including Product, Credit, Risk, Legal and Compliance specialists, to support the effective management of client relationships. The role involves handling complex account-related enquiries and executing a broad range of processes throughout the entire lifecycle of Private Banking accounts, ensuring operational excellence and a seamless client experience.

Responsibilities:

•           Support Coverage teams in Luxembourg and offshore locations on newly adopted clients, account maintenance activities and day-to-day client servicing requirements.

•           Maintain and administer client data, account records and related system codifications, ensuring accuracy and completeness at all times.

•           Collaborate closely with internal stakeholders across Coverage, Product, Credit, Risk, Legal and Compliance functions to facilitate efficient processing of client requests and account-related matters.

•           Ensure that all client interactions, documentation and activities are conducted in accordance with applicable regulatory requirements, internal policies and compliance standards, including proper record keeping within Deutsche Bank systems.

•           Manage and resolve complex account-related enquiries throughout the lifecycle of Private Banking relationships, delivering a high standard of service and operational excellence.

•           Contribute to departmental projects and continuous improvement initiatives aimed at enhancing processes, controls, efficiency and the overall client experience.

Skills:

•           3-5 years of professional experience within the financial services industry, preferably in Private Banking, Wealth Management, Client Services or a related field.

•           Sound understanding of banking products, services, operational processes and regulatory requirements, with the ability to apply policies and procedures effectively.

•           Strong communication and interpersonal skills, with the ability to build effective relationships across a diverse range of stakeholders and functions.

•           Excellent analytical and problem-solving abilities, combined with a high level of accuracy, attention to detail and the ability to manage multiple priorities simultaneously.

•           Proven organisational and teamwork skills, with the ability to perform effectively in a fast-paced environment and meet demanding deadlines.

•           Proactive, client-focused and solution-oriented mindset, demonstrating a positive attitude and a dynamic approach to work.

•         Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

•           Fluent in English and German, both written and spoken; additional language skills are considered an advantage.

The successful candidate will be asked to present a recent criminal record.

Well-being & Benefits:

• Emotionally and mentally balanced:
  We support you in maintaining good mental health. Benefit from initiatives such as training events, counseling and support in difficult life situations and a culture where you can openly speak about mental health. Reach out to our Mental Health First Aiders.

• Physically thriving:
  We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. We offer an in-house gym, standing desks, medical check-ups and promote healthier ways of working.
• Socially connected:
  We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being. Our local benefits vary from different types of leave, sports groups to engage with colleagues while keeping physically active and a hybrid working model.
• Financially secure:
  We support you to meet personal financial goals during your active career and for the future.
  Thus, we offer two pension contribution plans, a worldwide accident insurance, private insurance discounts, special conditions as a Deutsche Bank employee with several retail banks in Luxembourg, public transportation reimbursement, lunch voucher scheme, company car participation, as well as a Corporate Benefits platform

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.