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Highgate

Hospitality and travel-focused venture capital

Front Desk Agent

Hotel Guest ServicesUpdated on Nov 10
Full-timeBloomingdale, IL, USA$16 - $18 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Computer experience is required.
  • The ability to communicate effectively, verbally and in writing, with employees and guests is required.
  • The ability to listen to, understand, and clarify concerns raised by employees and guests is required.
  • The ability to multitask and prioritize departmental functions to meet deadlines is required.
  • Regular attendance according to the hotel’s scheduling needs is required.
  • Proper personal appearance and grooming, including wearing the proper uniform and nametag, is required.
  • Compliance with hotel standards and regulations to support safe and efficient operations is required.
  • The ability to handle problems by anticipating, preventing, identifying, and solving them is required.
  • The ability to understand and apply complex information and data from various sources is required.
  • The ability to cross-train in other hotel-related areas is required.
  • The ability to maintain confidentiality of information is required.
  • Initiative, including anticipating guest or operational needs, is required.

Responsibilities

  • Answer guest inquiries about restaurants, transportation, entertainment, and other matters.
  • Follow cash-handling and credit policies.
  • Stay informed about rates, packages, and special promotions listed in the Red Book.
  • Stay familiar with all in-house groups.
  • Stay aware of closed-out and restricted dates.
  • Obtain necessary information when taking room reservations and follow the rate-quoting procedure.
  • Maintain familiarity with hospitality terminology.
  • Know emergency procedures and assist as needed.
  • Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette when communicating with other employees.
  • Operate all relevant aspects of the front desk computer system.
  • Complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Complete bucket checks, room-rate verification reports, and housekeeping reports.
  • Balance and prepare individual paperwork for shift closing according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
  • Maximize productivity, identify problem areas, and assist in implementing solutions.
  • Perform other duties as requested by management.

Desired Qualifications

  • Coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Customer service experience is preferred.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
Not listed

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