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Full-Time

Majors Solution Consultant

Confirmed live in the last 24 hours

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Consumer Software
Enterprise Software

Compensation Overview

$103.6k - $200.8kAnnually

+ Annual Performance Bonus + Stock + Incentive Compensation Plans

Expert

San Ramon, CA, USA + 1 more

More locations: Remote in USA

Fully remote for candidates outside the 50-mile radius of San Ramon; hybrid for those within the radius, requiring 3 days a week in-office.

Category
IT Consulting
Consulting
Required Skills
Sales
Requirements
  • Education - Bachelors or Equivalent Experience Preferred
  • Years of experience - 15 Years Preferred
  • Extensive on-site and web-based Executive presentation experience and skills
  • Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships.
  • Proven record of successful solution selling, demonstrations and presentations to close deals
  • Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers
  • Enterprise architecture design
  • Contact Center industry experience
Responsibilities
  • Viewed as a Contact Center SME internally and externally to the Solutions Consulting organization.
  • Strong ability to deliver compelling presentations to large groups remotely and in person.
  • Experience managing complex issues to resolution by building consensus across a variety of internal and external stakeholders.
  • Demonstrable experience selling to deals over $3M ACV.
  • Act as liaison between Solution Consulting and Product Management to help guide the Five9 Product Strategy.
  • Collaborate with Sales Directors to create deal specific solution 'visions' and appropriate talk tracks.
  • Collaborate with internal teams to design processes and methodologies that support selling to and growth in the Fortune 500 market.
  • Review and analyze current Five9 and ISV solutions and their ability to support Strategic Sales objectives.
  • Identify and propose specific strategies, initiatives, and remedies necessary to align Five9 technology with Strategic Sales objectives.
  • Ability to qualify complex projects and understand the details of complex projects.
  • Experience negotiating, persuading, and driving issues to resolution. Builds support and agreement by engaging all interested parties and understanding their perspective(s)

Five9 provides cloud-based contact center solutions that help businesses manage customer interactions more effectively. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, which streamline both inbound and outbound communications. Unlike many competitors, Five9 operates on a subscription model, allowing clients to pay monthly or annually without long-term contracts, making it a flexible option for businesses of all sizes. The company aims to enhance customer service operations while ensuring high standards of security and data protection. With a global presence, particularly in Southeast Asia, Five9 focuses on delivering scalable solutions that cater to various industries.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

8%

1 year growth

13%

2 year growth

23%
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Simplify's Take

What believers are saying

  • Being named a Leader in the 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software highlights Five9's industry leadership.
  • Winning the 2024 'Workforce Innovation of the Year' award at the Customer Contact Week (CCW) Excellence Awards showcases Five9's commitment to innovation.
  • Record Q1 revenue and signing the largest deal yet with a Fortune 50 financial services company indicate strong financial performance and growth potential.

What critics are saying

  • The competitive landscape in the contact center solutions market is intense, with numerous players vying for market share.
  • Dependence on subscription-based revenue can be risky if customer churn rates increase or if there is a downturn in the economy.

What makes Five9 unique

  • Five9's focus on cloud-based contact center solutions with advanced features like predictive dialing and IVR sets it apart from traditional on-premise systems.
  • The company's subscription-based model offers flexibility and scalability, making it attractive to businesses of all sizes without long-term commitments.
  • Five9's strong emphasis on security and data protection ensures high standards of reliability and scalability, crucial for global operations.