Experience working with culturally diverse populations.
A valid California driver's license, proof of insurance, and a personal vehicle are required; the employee must be able to transport clients as needed.
Spanish-speaking ability is required.
The employee must not be on probation, parole, or other legal supervision.
Verification of employment eligibility and a background check are required.
Basic computer skills are required.
Case Manager I requires less than two years of case management experience; Case Manager II requires two years; Case Manager III requires three or more years.
Regular attendance is required, and holiday or weekend work may be required.
Maintain an active license and/or registrations as applicable, such as BBS or CCAPP.
The employee must be able to move about the worksite, walk, stand, climb stairs or use a mobility device, drive, carry up to 20 pounds, listen, and speak.
The employee must be able to synthesize information and make decisions without immediate supervision, handle routine distractions and changing priorities or schedules, interact professionally in high-stress situations, create and follow plans, and meet deadlines.
Responsibilities
Provide wraparound, field-based case management and rehabilitative services to a caseload of approximately 20 diversion clients.
Actively engage clients through rapport-building, consistent contact, motivational interviewing, and outreach as needed, meeting clients at their service location and from their point of view.
Deliver services consistent with recovery-oriented care, ethical standards, and harm-reduction, strengths-based, and trauma-informed frameworks.
Develop and maintain knowledge of community resources; assess client needs; connect clients with resources; monitor participation and resource use; address barriers; and accompany clients to linkage appointments when appropriate.
Teach prosocial and recovery skills, including communication, problem-solving, and anger management, to support long-term community stability.
Engage family members, court contacts, and other collateral supports as appropriate; provide education about mental health recovery; and advocate for clients.
Conduct custody pickups from Los Angeles County jails.
Help new clients understand the court process, appropriate court conduct, and their diversion responsibilities.
Support clients in attending scheduled court appearances, including providing transportation and accompaniment as necessary.
Obtain written progress reports from community providers and submit them to the court by established deadlines.
Build and maintain relationships with Rapid Diversion Program court staff and collaborate to ensure clients receive high-quality services consistent with their diversion responsibilities.
Maintain comprehensive case notes in the electronic health record according to program guidelines.
Participate in program data collection according to program guidelines.
Uphold the agency's mission, values, policies, procedures, and principles.
Perform other duties as needed.
Desired Qualifications
Previous case management experience.
Lived experience with homelessness, mental health or substance-use recovery, or the criminal justice system.
Experience working with forensic and/or dual-diagnosed populations.
Title: Case Manager (I-III) Division: Project 180 - Rapid Diversion Program Pay Scale: $25.24 - $30.62/hour Location: San Fernando Valley, Long Beach, DTLA
The Organization SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).
The Program The Rapid Diversion Program (RDP) is a County-operated program that diverts criminal defendants out of the criminal legal system at the early stages of the court process. The program provides in-court mental health evaluation, linkage to treatment services, and case management support to participants, whose criminal case is dismissed upon successful program completion.
The Position Under the supervision of the Program Supervisor, the Rapid Diversion Program (RDP) Case Manager is responsible for providing wraparound, field based case management and rehabilitative services to a caseload of approximately 20 diversion clients. A successful RDP case manager will foster strong collaborative relationships with external treatment providers and RDP court staff. Success in this role hinges on actively engaging clients, supporting them in achieving meaningful recovery goals, and enhancing their utilization of community resources. Case Manager (I-III) to be established based on years of relevant experience. This is an interim position with an anticipated end date of May 2027 with the possibility of the position becoming permanent.
Essential Functions Provide wraparound, field-based services to support recovery goals
Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing. Provide outreach services as needed, meeting clients “where they are at” (service location, client’s point of view).
Services to target cornerstones of recovery oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles). Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework.
Develop and maintain knowledge of available community resources. Complete needs assessment and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate.
Teach prosocial and recovery skills (i.e. communication, problem solving, anger management skills) for long term stability in the community.
Engage and join with collaterals (family members, court) as appropriate. Provide education related to mental health recovery to better support clients. Engage in client advocacy.
Conduct custody pick ups from LA county jails.
Support clients in successfully adhering to court requirements
Support new clients in understanding the court process, appropriate court conduct, and their specific responsibilities for diversion.
Assist clients in attending scheduled court appearances, providing transportation and accompaniment as necessary.
Procure written progress reports from community providers and submit them to court within established deadlines.
Cultivate and maintain strong relationships with RDP court staff, engaging in ongoing collaboration to ensure clients receive high-quality services consistent with clients responsibilities for diversion.
Documentation and Reporting
Maintain comprehensive case notes in the electronic health record per program guidelines.
Participate in program data collection per program guidelines.
Fulfill baseline Project 180 staff expectations
Regular attendance required. Holiday or weekend work may be required.
Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
Perform other duties as needed.
Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP).
Skills and Abilities
Empathetic and relational: Demonstrates strong communication and relationship-building skills to effectively engage clients.
Culturally competent: Understands and responds sensitively to diverse backgrounds, identities, and needs.
Resourceful and efficient: Navigates and utilizes available resources quickly and effectively to support client outcomes.
Collaborative: Works well within diverse teams to address complex challenges and achieve shared goals.
Adaptable: Responds flexibly to shifting client needs and dynamic work environments.
Critical thinker and problem solver: Applies analytical and creative thinking to overcome barriers and support client success.
Detail-oriented and organized: Manages time effectively while maintaining accuracy and thorough documentation.
Effective communicator: Delivers clear, professional, and solution-focused communication with clients, court partners, and the Project 180 RDP team.
Emotionally intelligent: Accepts feedback constructively and navigates difficult situations with professionalism and diplomacy.
Respectful and professional: Maintains courteous, helpful interactions and appropriate professional boundaries at all times.
Minimum Qualifications Required:
Experience working with culturally diverse populations.
Valid CA driver’s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed.
Spanish speaking.
Must not be on any type of legal supervision (probation or parole).
Verification of Employment Eligibility and Background Check.
Basic computer skills.
Case Manager I: Less than 2 years case management experience
Case Manager II: 2 years case management experience
Case Manager III: 3 or more years of case management experience
Preferred:
Previous case management experience.
Lived experience with homelessness, mental health/substance use recovery or the criminal justice system.
Experience working with the forensic and/or dual-diagnosed populations.
Supervisory Responsibilities None
Environmental Conditions (Working Conditions) Job duties are to be performed both in office and field settings, including the assigned courthouse.
Physical Requirements The employee is expected to move about the worksite throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.
Mental Requirements The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines