Full-Time
Technical Support Engineer
Confirmed live in the last 24 hours
Finch
51-200 employees
API platform for HR and payroll integration
Compensation Overview
$110k - $140kAnnually
Junior, Mid
San Francisco, CA, USA
Requires onsite presence in downtown San Francisco for two days per week.
- Strong problem-solving skills and the ability to troubleshoot technical API issues
- Excellent communication skills and the parallel ability to explain complex technical concepts to non-technical stakeholders, while diagnosing technical issues
- Experience working with APIs and back end technologies
- Experience working with NodeJS, PostgreSQL, Redis, and with AWS cloud services
- Knowledgeable with various API authentication and authorization methods; preferably OAuth
- Guide customers through advanced technical troubleshooting with our API or platform
- Collaborate with engineering and product teams to identify root cause, surface severity, scope solutions, and resolve technical issues
- Contribute to our culture of scaling technical documentation and resources
- Enhance testing best practices
- Help improve self-resolution rates: how can customers use Finch’s products, improve integrations, navigate our documentation and
- Make Finch better through continuous improvements to our products, processes, workflows, improved practices and more
- Develop subject matter expertise to ensure Finch is up-to-date with the latest developments in the employment data API space
Finch provides an API platform that facilitates integration between HR systems, payroll providers, and other employer-related services. This platform allows different software systems to communicate and share data effectively, acting as a bridge for businesses. Finch primarily targets small to medium-sized enterprises, large corporations, and software developers who need to connect their HR and payroll systems with other applications. The company generates revenue by charging fees for API usage, which can vary based on the number of API calls or users. Finch prioritizes security and data protection, ensuring that all data exchanges comply with industry standards, which is essential given the sensitive nature of payroll and HR information. The goal of Finch is to streamline HR and payroll operations for businesses, enhancing their efficiency through secure and effective integration services.
Company Stage
N/A
Total Funding
$62.9M
Headquarters
San Francisco, California
Founded
2020
6 month growth
↑ 0%1 year growth
↑ 5%2 year growth
↑ 181%
Simplify's Take
What believers are saying
- Finch's recent $40 million Series B funding round, led by prominent investors, positions the company for significant growth and expansion.
- The company's partnerships with industry leaders like Intuit Ventures enhance its credibility and market reach.
- Finch's continuous innovation, such as the launch of new Data Refresh endpoints, demonstrates its commitment to improving user experience and functionality.
What critics are saying
- The competitive landscape in HR tech and fintech is intense, requiring Finch to continuously innovate to maintain its edge.
- Integration challenges with various HR and payroll systems could pose technical difficulties and slow down adoption.
What makes Finch unique
- Finch's API platform uniquely bridges various HR systems and payroll providers, offering seamless integration that competitors often lack.
- Their focus on security and data protection is particularly crucial given the sensitive nature of HR and payroll information, setting them apart in the HR tech and fintech sectors.
- Finch Connect provides a secure and elegant authorization flow, simplifying the process for users to grant applications access to their systems.
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