Full-Time

Product Support Engineer

Recorder/DPA

Verint

Verint

1,001-5,000 employees

CX automation software and services platform

No salary listed

Bengaluru, Karnataka, India

In Person

Category
Customer Experience & Support (1)
Required Skills
LDAP
SQL

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Requirements
  • 3+ years of customer contact center or customer service experience that supports implementation, and troubleshooting of software applications and related technology infrastructure, or equivalent
  • Demonstrate a continuous passion for learning and growing technical skills
  • Experience with operating systems, desktop domains (active directory) and Windows security
  • Ability to interpret schemas and/or author queries and stored procedures
  • Strong written and verbal communication skills
  • Experience in documenting customer issues with ability to tailor the explanation of technical concepts to the audience
  • Experience in effectively dealing with internal escalations from Verint Professional Services and customer
  • Familiarity with Contact Center operations and technology software and tools
  • Ability to work a flexible schedule in the interest of customer satisfaction; may be required to participate in on-call rotations consistent with Support’s on-call practice
  • Background checks may be required periodically or as needed based on customer requirements.
Responsibilities
  • Assist Verint Professional Services & customer with assigned technical support issues that are reported via telephone, web and email.
  • Provide accurate analysis, troubleshooting and testing of technical issues.
  • Ensure the highest level of communication with the customer to meet Verint’s contractual Service level Agreement (SLA) by providing regular updates with respect to progress of each incident, and quickly providing high quality, complete, and timely solutions in a professional manner while demonstrating the highest level of customer service.
  • Facilitate resolutions with Verint’s customer contacts and with other members of the Verint organization (sales, services, product house, etc.) as necessary during problem resolution. Technical guidance may be provided by a Senior Product Support Engineer and/or Technical Lead.
  • Follow and maintain all standards for tracking and documenting issues throughout the lifecycle of a support case.
  • Meet or exceed customer satisfaction objectives.
  • Develop knowledge base articles as part of the case management workflow.
  • Demonstrate a complete understanding of the features and functions of assigned products.
  • Develop and maintain product knowledge relevant to product offerings, current support policies and methods of support delivery in order to quickly provide technically accurate and complete resolutions.
  • Deliver internal training on their area of expertise to other members of the team, as necessary.
  • Other duties and responsibilities as assigned.
Desired Qualifications
  • Bachelor’s degree in a technology discipline or related field
  • Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG, etc.
  • Familiarity with WEB Server Technology (i.e. IIS, WebLogic, Tomcat, & Apache)
  • Prior experience with the installation, support, usage or administration of Workforce Management related products or Verint software
  • Understanding of networking and protocols (TCP/IP, SMTP, etc.)
  • Knowledge of telecom systems (CTI, PBX, VOIP) including switches and protocols Familiarity with Information Security (i.e. SSL/PKI, Security hardening, Firewall)
  • Demonstrated experience working with databases (SQL preferred)
  • Ability to interpret schemas and/or author simple queries and stored procedures
  • Ability to author technical articles to document found solution

Verint provides software and services for customer experience (CX) automation through an open platform that combines AI-powered applications, bots, analytics, large language models, and automated workflows to analyze business intelligence from customer interactions. The platform ingests data from customer touchpoints and uses AI, analytics, and LLMs to extract insights, then runs automated workflows and bots, integrating with a client’s applications, telephony, and data lakes for deployment and ongoing optimization. What sets Verint apart is its interoperable, enterprise-grade platform paired with deep integrations and a SaaS delivery model, enabling scalable CX automation within existing systems. Its goal is to help organizations improve customer experiences and contact-center performance by turning interactions into actionable insights and efficient, automated processes.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Town of Huntington, New York

Founded

1994

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Simplify Jobs

Simplify's Take

What believers are saying

  • Verint enables finance firms to deploy AI agents that correct refund errors autonomously, reducing operational risk.
  • Real-time intraday supervisor controls in Workforce Intelligence dynamically adjust staffing based on live call volume spikes.
  • Integration of Calabrio tools with Verint bots enhances workforce investments for over 80 Fortune 100 companies.

What critics are saying

  • NICE's exclusive Agentic AI dominance after the merger will erode Verint's mid-market share within 12–18 months.
  • Thoma Bravo's $2B acquisition forces 40% Calabrio integration budget cuts, triggering 12% churn for mid-market clients.
  • Agentic AI misalignment risks will cause 3+ regulatory fines for Verint Communications Analytics in EU markets by Q4 2026.

What makes Verint unique

  • Verint Agent Factory orchestrates hybrid human and AI workforces without requiring infrastructure migration.
  • Desktop Intelligence turns unanalyzed screen-recording data into actionable efficiency insights using generative AI.
  • Quality Intelligence autonomously corrects transaction errors by combining interaction data with system activity.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote Work Options

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
National Vanguard
Jul 24th, 2026
Surveillance as a service: the global impact of Israeli "defense" Technologies.

Surveillance as a service: the global impact of Israeli "defense" Technologies. IT IS THROUGH collective awareness and action that Nationalvanguard can all build and contribute to privacy-preserving technologies that aim to protect people everywhere from the prevalence of surveillance and suppression of dissent and self-determination. It is equally important to hold companies accountable and recognize the source and enablers of surveillance tech, especially now as Nationalvanguard see these technologies being aggressively utilized in the ongoing genocide in Gaza. This post delves into the impact of Israeli surveillance technologies in Palestine, illustrating how localized instances of its use can have extensive repercussions that pave the way for the widespread acceptance and global adoption of such practices. The examples below demonstrate the alarming sophistication of surveillance capitalism and its increasingly global footprint. They also explore how Israeli spyware and surveillance companies navigate global scrutiny by rebranding and establishing offices worldwide, all while a network of venture capital firms facilitate their operations and help them avoid much-needed accountability. * Elbit Systems is a leading military tech exporter in Israel, specializing in various advanced surveillance technologies, terrifyingly deployed in space, air, sea and ground operations that have killed thousands. Its surveillance systems, drones, and other high-tech tools, which are used to enforce Israel's violent occupations and Jewish supremacism, are in high demand worldwide. * This pervasive surveillance technology doesn't end in Palestine, but it often starts with it. * Since at least 2014, Elbit Systems has been deploying these tools at the US Southern Border as well as in the UAE and UK. Some of these deals occur via a subsidiary of Elbit Systems of America called Kollsman Inc, which is involved in a controversial death of an employee during a work trip to Saudi Arabia. * These relationships are further strengthened through VC investments. The UAE invested at least $100 million in Israeli VC firms, which is not surprising, considering it is a longtime customer of its spyware tools. An Israeli-owned company, for example, is behind Abu Dhabi's mass surveillance system, in a contract worth $600m. Dubai also operates a back-channel for Arab countries who wish to deploy Israeli surveillance technologies through a local entity called Black Wall Global, which is led by Israeli intelligence veterans. * In similarly structured deals, Israeli companies like IntuView have contracts with Saudi Arabia for efforts that include scanning Saudi citizens' data. Its advisory board consists of a former head of Mossad and a former director of the CIA. * The technology is becoming increasingly advanced and appealing to numerous governments. Israel, with the assistance of US companies, is deploying robots equipped with numerous sensors and cameras to surveil buildings and open spaces. * AI-based systems like "The Gospel" largely consist of drone footage taken surreptitiously of homes and businesses, intercepted computer and phone communications, surveillance data, and information drawn from monitoring the movements and behavior patterns of individuals and large groups -all to create bombing targets. * In a similar setup, through a program called "Lavender", Israel is using AI to determine and follow and strike assassination targets with little human oversight through information collected via mass surveillance of Gaza residents. The report highlights how many of these attacks result in the mass killing of civilians and entire families, often in their own homes. * Spyware has always been a highly lucrative and increasingly prominent business in Israel. Instrusive malware/spyware/hacking that is illegal in most countries is allowed, and openly sold, in and by Israel. Citizen Lab has spent years uncovering sophisticated spyware from Israeli companies like NSO, which contracts with governments with a long history of imprisoning, murdering and silencing dissidents and surveilling completely legal organizations, including Saudi Arabia, Bahrain, and the UAE. These governments normalize relations with Israel largely to facilitate access to such technologies, which they then deploy to oppress their own citizens. (Note that these, according to the Jewish-controlled US media and government, are the "good" Arab states - the ones that "play ball" with the Washington/Tel-Aviv axis.) * Israel-based Voyager Labs actively marketed and sold surveillance tools which have been used to profile and intimidate journalists and activists, including by Colombian military intelligence. They recently moved their headquarters to the US to continue building such tools with a team of "world-class AI researchers." * US-Israeli company Verint, whose products include surveillance cameras and analysis software to monitor and analyze large voice and video data sets, had sold their technology to numerous governments. That recent "friend request" from an innocent-sounding account may actually be one of the hundreds of thousands of fake accounts they create to collect intelligence on you. * These companies don't operate alone. When facing scrutiny or exposure, they spin off new entities, often with the backing of venture capital firms that are equally complicit. Verint, for example, spun off a separate company called Cognyte to continue its lucrative deals, which even a maverick Israeli activist lawyer says was "aiding and abetting crimes against humanity." A New York-based hedge fund, Edenbrook Capital, is among its largest shareholders. * Another and more recent example is Dream Security from the former CEO of Pegasus Software. Their latest round was raised in a deal that was co-led with Los Angeles-based VC firm Group 11. This demonstrates a troubling cycle of evasion. Like mafia shell companies endlessly morphing and buying each other's shares and properties until investigators give up, just keeping track of one Jewish company's tornado-speed spinoffs and purchases is a full-time job. This practice, along with their state-level allies, also makes these IDF- and Mossad-murder-enablers almost impossible to sue effectively. * Corsight, an Israeli company, has been exposed as using facial recognition and Google Photos to conduct mass surveillance of Palestinians without their knowledge or consent. For all we know - its operations are largely secret - it is used on dissident Americans and Europeans, too. To date, Google has declined to answer questions on this, despite (supposedly) prohibiting their tech from being used for "immediate harm." Apart from being an egregious privacy violation, the technology also misidentifies people, putting their lives at risk. Canadian-Israeli VC firm, AWZ ventures, is among its lead investors. Their tools are also deployed by the US Department of Homeland Security for facial recognition purposes. * AnyVision, an Israeli company with an international presence, is behind "advanced tactical surveillance" software used to monitor the movements of Palestinians (and likely many, many other non-Jewish peoples). Its CEO is a former operating partner at SoftBank's investment arm, which co-led a large fundraising round for the company alongside Eldridge, a nominally American holding company headquartered in Connecticut. A few months after the extent of their surveillance systems were exposed in US schools, they rebranded to Oosto and resumed operations. * One of the most prominent examples of these collaborations remains Palantir, which also continues to win major contracts with the UK government and various US agencies, most recently the US army on an AI-powered targeting system, and who will once again supply its surveillance products to Israel in a new "strategic partnership." As shown above, these technologies, initially used to enforce violent occupation, Jewish supremacism, and genocide have found a lucrative global market, stretching far beyond the confines of Palestine. The export of military systems by Israel reveals a harrowing journey of surveillance technologies from local deployments in Palestine to worldwide distribution, with a disturbing and alarming trend of normalization and acceptance of the literal murders as well as virtual imprisonment of its victims that are committed in the process of their creation and testing. The complicity of venture capital in the proliferation of such technologies highlights the intricate web of interests that prioritize power and profit for Jews. Many tech workers read this site, and may want to think twice before doing any work which enables the Jewish machine of worldwide oppression of non-Jews. Many of you also have investment portfolios, and Nationalvanguard highly recommend that you align your investments with your values.

Business Wire
Mar 17th, 2026
Verint appoints Teresa Anania as Chief Customer Officer to drive CX automation outcomes

Verint, a customer experience automation company, has appointed Teresa Anania as Chief Customer Officer. Anania brings over 25 years of enterprise software experience and will oversee customer success across Verint and Calabrio customer bases. Anania previously served as Chief Customer Officer at Sophos and Zendesk, and held senior customer success roles at Autodesk. She will focus on delivering measurable business outcomes for customers using the Verint CX Automation Platform. Reporting directly to CEO Dave Rhodes, Anania will manage global customer success, professional services, support and renewals. Verint serves more than 80 Fortune 100 companies with its AI-powered customer experience solutions. The appointment reflects the company's emphasis on translating platform capabilities into measurable customer results.

Business Wire
Mar 10th, 2026
Verint opens AI bot portfolio to Calabrio customers three months after merger

Verint has expanded access to its AI-powered bots for Calabrio customers, three months after announcing the merger between the two companies. Starting today, Calabrio customers can use Verint's AI bots through the Verint CX Automation Platform without migrating or replacing existing infrastructure. Calabrio customers now have access to several Verint tools, including Genie Bot for conversational intelligence, TimeFlex Bot for workforce scheduling, Agent Copilot Bots for automating agent workflows, and Intelligent Virtual Assistant for autonomous customer interaction resolution. The integration allows Calabrio customers to enhance their workforce management investments with AI capabilities, whilst Verint customers gain access to Calabrio's workforce and analytics solutions. The combined platform serves over 80 Fortune 100 companies. Verint will demonstrate the integrated platform at Enterprise Connect in Las Vegas from 10-11 March.

Shashi.co
Feb 24th, 2026
Dave Rhodes Takes the Helm at Verint Following Acquisition by Thoma Bravo

Dave Rhodes takes the helm at Verint following acquisition by Thoma Bravo. Analyst Relations · Market Strategy The unified force in CX automation: Verint and Calabrio. $2B Acquisition Value 30+ Years of IP Data 2 Top-Tier Peers Left Dave Rhodes has been named the Chief Executive Officer of Verint, effective February 24, 2026. This appointment marks the final phase of the operational integration following the $2 billion acquisition of Verint by private equity firm Thoma Bravo, which closed in late 2025. Rhodes, who previously led Calabrio, will now steer the combined entity under a unified Verint brand as it attempts to redefine the Workforce Engagement Management (WEM) category through autonomous AI. The new leadership: Dave Rhodes. Dave Rhodes brings a technical and operational pedigree focused on scaling enterprise software during periods of intense market transition. His background is rooted in scaling high-growth software businesses and a specialized understanding of the WEM and CX sectors. Executive Background Previously served as CEO of Sauce Labs and Calabrio (September 2024). Held senior roles at Unity Technologies and Autodesk. Succession Path Succeeds interim CEO Mike Lipps (now Chairman). Follows the advisory transition of long-time leader Dan Bodner. The Founding stories: bridging security and cloud. Verint: The Legacy of Actionable Intelligence Verint's history began in February 1994 with the incorporation of Interactive Information Systems Corporation. Initially a business unit of Comverse Technology, it was renamed Comverse Information Systems in 1996 and later became Comverse Infosys in 1999. Renamed Verint Systems and taken public on the NASDAQ in 2002, the firm navigated a complex journey including a 2007 delisting and 2010 relisting. After decades of providing intelligence for security and enterprise, it spun off Cognyte in 2021 to focus purely on CX. Calabrio: The Cloud-Native WEM Disruptor Calabrio emerged in 2007 as a spin-off from Spanlink Communications. While legacy players focused on large-scale hardware recording, Calabrio focused on cloud-accessible workforce management for the mid-market. Following acquisitions by KKR (2016) and Thoma Bravo (2021), it became the engine for this current market consolidation. Strategic outlook: the "Big two" Era. For years, the WEM market was defined by the "Big Three": Verint, NICE, and Calabrio. With the unification of Verint and Calabrio under a single brand, the market has shifted from a three-way race to a dominant duopoly. NICE remains independent, but the competition is now a race to "Agentic AI" - specialized bots that handle end-to-end customer workflows by leveraging Calabrio's deep performance data and Verint's Da Vinci engine. The 5-Year Strategy: Shashi B expect the combined Verint to move toward a singular, bot-centric subscription model. The goal is to reduce organizational friction by managing human agents and AI bots through the same workforce engine, effectively ending the era of WEM as a standalone category. Sources. * Fisher, Rhys. "Thoma Bravo Closes Verint Deal." CX Today, 10 Dec. 2025. Link * "Verint Names Dave Rhodes as CEO." GuruFocus, 24 Feb. 2026. Link * "Verint History: Founding and Milestones." Zippia. Link About Shashi Bellamkonda Shashi Bellamkonda is a renowned AI and marketing strategist and a Principal Research Director at Info-Tech Research Group. With 20 years of tech marketing experience, Shashi has served as a CMO for several startups, working closely with C-suite leaders to create and deliver revenue directly impacted by marketing. He has set up best practices for collaboration between sales, marketing, and customer success in the context of customer journeys. Disclaimer: This blog reflects my personal views only. AI tools may have been used for research support. This content does not represent the views of my employer, Info-Tech Research Group.

Verint
Jan 7th, 2026
Verint Named TrustRadius Buyer's Choice for Contact Center CX Automation Based on Customer Reviews

Verint named TrustRadius Buyer's Choice for Contact Center CX Automation based on customer reviews. Recognition from customers highlights Verint's stronger, faster, measurable Business Outcomes. Verint, The CX Automation Company, today announced it won two TrustRadius 2026 Buyer's Choice awards based on customer reviews. Most notably, Verint CX Automation earned top ratings in the Contact Center category. A perennial winner across multiple categories, Verint was recognized by customers as a 2026 award winner for: "Verint is redefining what's possible in customer experience by bringing the power of AI and automation together," said Allyson Havener, chief marketing officer at TrustRadius. "Winning the 2026 TrustRadius Buyer's Choice Award for CX Automation highlights how customers trust Verint to help them deliver smarter, more seamless experiences at scale." The Buyer's Choice awards are based entirely on customer feedback via TrustRadius, a leading B2B technology review platform and industry standard for unbiased recognition of excellent technology products. Verint's CX Automation win demonstrates that its customers are experiencing stronger, faster and measurable AI business outcomes, now. "We're honored to be recognized by TrustRadius as a Buyer's Choice award winner, reflecting the strong, measurable business outcomes our customers are achieving," said Anna Convery, chief marketing officer at Verint. "This underscores our commitment to delivering AI-powered results, setting Verint apart in the contact center space." About TrustRadius TrustRadius is a buyer intelligence platform for business technology. Verint Systems enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations. Verint Systems help technology brands capture and activate the authentic voice of customers to improve their products, build confidence with prospects, and engage in-market buyers to improve ROI. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures. About Verint Verint(R) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and its team of AI-powered bots to deliver tangible AI Business Outcomes, Now(TM) across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with its differentiated, AI-powered Open Platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company(TM), is proud to be Certified(TM) by Great Place To Work(R). Learn more at Verint.com. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.