Senior Program Manager

This role in IT PMO at Snowflake will be responsible for partnering with our Business Applications, Product, Sales, Marketing, Support, Legal and Finance teams that support the Snowflake product and Service offerings across our corporate business application stack.  This position supports the functions of GTM (Go-to Market) and CLM (Contract Lifecycle Management).  You will be responsible for the complete lifecycle of multiple projects - defining system impacts and scope, owning the project plan/schedule/budget, driving deliverables, and managing multiple project tracts with moderate to high levels of business or technical complexity and risk.  You will be accountable to ensure project commitments and deliverables are met and will interact daily with all cross-functional teams in IT, Business, Security and Compliance.  As a Senior Program manager - you will regularly interact with leadership and ensure the smooth delivery of projects in your program portfolio.  This role is not a remote work position and requires on-site presence at Snowflake.

PROFESSIONAL FUNDAMENTALS

• Have a “can do” attitude and enjoy leading a high performing cross-functional team.
• Work with a high degree of integrity and accountability.
• Results oriented, leveraging metrics to make strategic decisions.
• Innate attention to detail, project planning expertise and execution.
• Aptitude to deep dive into techno-functional aspects of projects with BSAs and Developers to enable successful outcomes.
• Thrive in uncertainty and able to navigate ambiguity to achieve program objectives

RESPONSIBILITIES

• Partner with Business Applications, Product, Finance, Sales, Marketing & Support Teams to capture business cases, including the resource, systems, processes, and timeline to successfully execute against program objectives
• Translate Project objectives into detailed project plans, pro-actively lead and successfully execute through strong collaboration and agile leadership
• Pro-actively tracks scheduled progress through appropriate metrics and revises as appropriate to meet the changing needs and requirements.
• Manages day-to-day operational aspects of the project/program requirements, scope, risks and change management issues.
• Prepare, present and review change requests, status reports, implementation plans, and recommend resources to execute.
• Work with our legal, security and compliance teams to remediate issues and ensure we comply with all SOX controls and Snowflake certifications 
• Develop strong partnerships with business and functional leaders to drive focus on strategic program business objectives and optimize program throughput 
• Create a collaborative environment that fosters creativity, innovation, and learning; promote continuous improvement
• Effective Communications across Business and IT domains for both Senior Management and Delivery teams to deliver projects on-time.
• Outcome oriented, leveraging metrics to make necessary tactical and strategic decisions.
• Work on process/efficiency improvement initiatives in the PMO
• Train and develop Associate Project Managers to expand their skills as they grow into Program Managers

QUALIFICATIONS AND EXPERIENCE

• BA/BS in a business-related field and/or equivalent years of experience working with software industry/cloud product experience.  
• 10+ years of program management experience with a proven track record of delivering business value. 
• 4+ years of experience managing projects for commercial software products or Cloud services (SaaS experience).
• Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
• Experience with Servicenow Demand module for Project and Program Management
• Experience in CLM & Salesforce - SalesCloud platformsrequired
• Experience with SaaS CRM, Billing & ERP implementations (Salesforce.com - SalesCloud, ServiceCloud, GovCloud, Certinia, SmartSheet, Workday) desired
• Successful experience working, collaborating, and establishing credibility and relationships with leadership, colleagues, and clients.
• Ability to adapt, to be flexible, and to learn quickly in a dynamic environment.
• Excellent team player able to work with virtual and global cross functional teams.
• Relevant certifications preferred (PMP, PMI, Agile) 

DESIRED SKILLS 

• Skilled with Agile Development, Scrum Project Management, Lean Principles, Test Driven Development
• Advanced background in business process analysis, requirements, and design

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.