Credit Clerk

Job Description

• Checks all folios transferred to credit accounts and ensures that invoices are issued accurately and on time.
• Prepares and issues invoices in accordance with hotel procedures and relevant supporting documents.
• Follows up on outstanding receivables and supports collection processes.
• Reports overdue or problematic accounts to the relevant Finance Manager.
• Checks discounts and complimentary stays against approved documents and ensures that records are accurate.
• Performs monthly reconciliations with travel agencies and related business partners.
• Follows up on employee and shop/tenant current accounts and ensures that related accounting records are properly maintained.
• Prepares and updates accounts receivable aging reports.
• Supports monthly foreign exchange revaluation processes and records the related accounting entries.
• Prepares monthly BS forms and standard journal vouchers as required.
• Files agency invoices together with supporting documents such as reservation forms, vouchers, amendment forms, and relevant correspondence.
• Reviews e-invoices received through Portal Plus and compares them with folios and supporting documents received from Front Office.
• Follows up with Front Office for corrections when discrepancies are identified before invoice approval.
• Checks guest and company tax information through Portal Plus to determine e-invoice taxpayer status and ensures that invoices are issued accordingly.
• Maintains accurate and up-to-date records of invoices, collections, reconciliations, and credit-related documents.
• Supports month-end closing activities related to accounts receivable.
• Ensures that administrative and legal finance documents are properly filed and archived in accordance with company procedures and legal requirements.
• Provides requested documentation and information to the Finance team when needed.
• Performs other duties assigned by the supervisor or Finance management.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Hospitality Management, or a related field.
• Previous experience in Purchasing, Procurement, Supply Chain, or a similar role; preferably within the hospitality or luxury hotel industry.
• Good understanding of purchasing processes, supplier management, quotation comparison, and purchase order procedures.
• Strong negotiation, communication, and interpersonal skills.
• Strong research and analytical skills with the ability to compare suppliers, prices, quality, and commercial terms.
• Detail-oriented, organized, and able to manage multiple purchasing requests simultaneously.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with purchasing, procurement, ERP, or hotel management systems is an advantage.
• Good command of written and spoken English; additional languages are an advantage.
• Ability to work effectively with different departments and build strong supplier relationships.
• Strong sense of responsibility, confidentiality, accuracy, and follow-up.
• Ability to work in a fast-paced hospitality environment and adapt to changing operational priorities.
• Knowledge of hotel purchasing standards, hygiene, health & safety, and related compliance requirements is preferred.

Additional Information