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AXA

Global insurer offering life, property, casualty

Insurance Specialist, Health Insurance Policy Administration

InsurancePosted on Nov 12
Full-timeCologne, GermanyNo salary listed

About the Job

Requirements

  • Completed vocational training as a Kaufmann für Versicherungen und Finanzen (insurance and finance clerk), or several years of professional experience as an administrator in the private health insurance sector.
  • Maintain a friendly, sales- and service-oriented manner with customers and sales partners.
  • Work efficiently and in a service- and solution-oriented manner; remain resilient and flexible when handling customer inquiries, including seasonal fluctuations.
  • Work cooperatively with others, integrate well into teams, and contribute ideas.
  • Have confident user skills in common Microsoft Office applications and the Windows operating system, and be willing to learn and responsibly use new digital technologies.

Responsibilities

  • Independently handle written and telephone customer inquiries and change requests relating to private health insurance policies.
  • Process policy-change applications and policy-administration cases while maintaining quality and productivity in customer service.
  • Communicate with customers, sales partners, branch offices, and third parties, both verbally and in writing.
  • Make independent technical decisions while considering customer needs, legal requirements, and economic factors.
  • Identify and assess insurance-medical risks.
  • After onboarding, participate in projects and special assignments and contribute ideas.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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