Front Desk Clerk - Cambridge + Iroquois

Description

WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday, and of course, sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, and sabbatical leave after 5 years of service.

POSITION OVERVIEW

The Front Desk Clerk is the gatekeeper to the Residences - enforcing HomeRise policies to ensure safe, decent housing for our residents. Front Desk Clerks monitor daily building activities, provide 24-hour security, and respond to building and resident emergencies. As the first point of contact for visitors to our properties, Front Desk Clerks are required to exhibit professional, courteous and respectful conduct to residents and building guests, enforcing property rules while creating a welcoming environment. The position is supervised by an Assistant Site Manager or Site Manager.

ESSENTIAL FUNCTIONS

• Follow all rules and procedures outlined in the Housing Operations manual, Employee Handbook and HomeRise House Rules. 
• Follow new and revised procedures as developed and distributed. 
• Monitor daily common area activities of building residents and guests. 
• Maintain building security. 
• Screen all visitors to the building. 
• Maintain complete and accurate building logs, records, journals-Visitor Log, Overnight Log, Daily Log, etc. 
• Respond to building emergencies in compliance with the Property Management manual. 
• Treat residents with respect and dignity-showing courteous behavior and patience. 
• Assist residents in completing work orders, incident reports and complaints. 
• Assist the Building Manager with administrative tasks as directed. 
• Maintain a clean and presentable work area, building entry and lobby. 
• Accurately complete incident reports and complaints.
• Attend All-Staff meetings and scheduled Front Desk Clerk meetings unless prohibited by work schedule. 
• 45-minute meal period will be an "on duty" paid meal period.
• Other duties as assigned.

QUALIFICATIONS

• High School diploma or GED required.
• Qualified individuals must have a minimum of two years’ experience in residential supportive and/or affordable housing property management as a desk clerk or in a similar position. 
• Candidates must have strong written and oral communications skills, be organized with attention to detail, and have the ability to work independently and follow instructions with minimum direct supervision. 
• The position requires candidates to be able to handle confidential information appropriately, communicate with diverse types of people, and be good humored, courteous and professional. 
• Basic working knowledge of computers and Microsoft Office (i.e. Microsoft Word™, Microsoft Excel™, or similar). 
• Commitment to helping formerly homeless people to regain and maintain their independence. 
• An understanding of and experience working with issues of homelessness and recovery issues. 
• Ability to appropriately respond to and resolve conflict. Applicants with de-escalation and conflict resolution training recognized. 
• HomeRise Training Institute / Desk Clerk Training Program successful participant a strong plus. 
• Bilingual/Spanish a strong plus. 
• Valid phone number required.

POSITION DETAILS

• Location:  835 O'Farrell + 473 Ellis St, San Francisco, CA
• Status: Full-Time / Non-Exempt
• Pay Rate: $24.34 per hour
• Schedule Hours: Swing Shift 4:00 PM-12:00 AM | S/S at IRQ and M/T at CAM
• Union: This position is under the collective bargaining agreement with SEIU 1021
• Reports to: Assistant Site Manager and/or Site Manager

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. 

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy. 

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.