Full-Time
Software Training Consultant I
Practice Management
Confirmed live in the last 24 hours
Modernizing Medicine
1,001-5,000 employees
Provides specialty-specific Electronic Health Records systems
Entry, Junior
Remote in USA
- Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends.
- 2+ years experience in software training, implementation, and/or relevant medical practice experience.
- Medical practice management experience (Claims Specialist, Accounts Receivable Specialist, Biller).
- Demonstrates good problem-solving skills and effective decision-making abilities.
- Possesses excellent written and verbal communication skills.
- Empathetic communicator with a consultative approach - able to see things from another person’s point of view.
- Ability to work independently as well as part of the training team.
- Positive and personable attitude with a customer service focus.
- A professional, patient, and balanced approach to handling difficult customer situations.
- Able to establish and maintain effective communication and relationships with customers and teammates.
- Takes initiative in goal fulfillment and deadlines.
- Excellent time management and organizational skills.
- Basic knowledge of Apple products including Mac, iPad, and iPhone.
- Ability to easily learn new software.
- Ability to provide some off-hours training and support, including occasional weekends.
- Demonstrates full competency of Modernizing Medicine’s specialty-specific EHR, ASC, Practice Management System and/or Financials.
- Demonstrates full competency of and the ability to support and train add-on/ancillary features.
- Delivers virtual and in-person training to physicians, clinicians, and office staff while understanding the needs of each role.
- Demonstrates competency with internal system tools.
- Escalates issues and risks when needed.
- Completes documentation to support the organizations’ business needs.
- Makes ongoing recommendations for process improvements.
- Assists with open support cases when needed.
- Travels to deliver onsite training including workshops and go-live support.
- Troubleshoots technical issues.
- Collaborates with the Knowledge Services team to develop training material and user guides.
- Develops and delivers content for user conferences and end-user training events.
- Maintains competency with product enhancements through internal training sessions.
- Demonstrates commitment to departmental and corporate goals.
Modernizing Medicine provides specialty-specific Electronic Health Records (EHR) systems designed to improve the workflow of healthcare providers. Their main products, EMA and gGastro EHR, help users manage patient information and administrative tasks more efficiently, allowing them to concentrate on patient care. These systems adapt to the specific practices of each user, enhancing their effectiveness. Unlike many competitors, Modernizing Medicine focuses on tailored solutions for various medical specialties, which sets them apart in the healthcare technology market. The company's goal is to streamline healthcare delivery and improve patient outcomes by providing tools that simplify administrative processes for healthcare providers.
Company Stage
N/A
Total Funding
$360.6M
Headquarters
Boca Raton, Florida
Founded
2010
6 month growth
↑ 4%1 year growth
↑ 9%2 year growth
↑ 37%
Simplify's Take
What believers are saying
- Modernizing Medicine's consistent top rankings in G2 and Black Book Research reports highlight its strong market position and customer satisfaction.
- Collaborations with industry leaders like Medtronic and Brevium enhance the functionality and appeal of their EHR systems.
- The appointment of a Chief Information Security Officer underscores the company's commitment to data security, a critical factor in healthcare technology.
What critics are saying
- The highly competitive healthcare technology market requires continuous innovation to maintain a leading position.
- Integration of AI and new technologies may face resistance from traditional healthcare providers, potentially slowing adoption.
What makes Modernizing Medicine unique
- Modernizing Medicine offers specialty-specific EHR systems, unlike many competitors who provide more generalized solutions.
- Their EHR systems, EMA and gGastro, are designed to learn and adapt to specific user practices, enhancing workflow efficiency.
- The company has a strong focus on integrating AI to reduce administrative burdens, setting it apart in the healthcare technology market.
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