Manager, Commercial Strategy

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Commercial Strategy

The Manager, Commercial Strategy operates as a key advisor to the Commercial Leadership Team (CLT), translating complex information into clear, actionable insights through strong written and verbal communication. The role is responsible for shaping and enabling the execution of our Commercial Strategy across the organization, combining strategic thinking with disciplined delivery. As a key member of the Commercial Enablement team, the role has two core areas of responsibility:

• Commercial Strategy - Supports the refinement and activation of the Commercial strategy, partnering closely with the Chief Commercial Officer and Commercial Leadership Team. Ensures the strategy is effectively communicated across the organization and with key external stakeholders (e.g. Board, Owners).
• Commercial Operations & Governance – Champions the commercial governance framework by planning and facilitating bi-weekly and quarterly leadership meetings. Shapes agendas and content to drive strategic decision-making.

What You’ll Be Doing:

Commercial Strategy

• Works with the Director, Commercial Strategy and Program Delivery to interpret the Enterprise strategy and translate it into a Commercial strategy.
• Supports the development or facilitates creation of presentations for the Chief Commercial Officer (CCO) and Commercial Leadership (CLT) (e.g. Board meetings, owner sessions, property reviews and conferences), ensuring clarity and alignment with strategic priorities.
• Supports the global communication of the commercial strategy to enable effective operationalization (e.g. quarterly town halls, memos).
• Research market trends, industry dynamics, and the evolving luxury landscape, shaping how FS adapts and expands to maintain competitive advantage.
• Key contributor in the development and documentation of annual and quarterly plans/priorities; ensuring alignment with our overall Commercial Strategy.
• Identifies initiatives to improve operational effectiveness, enhancing productivity and impact by making decision processes more effective.
• Coordinates with teams across Four Seasons to understand, identify and manage dependencies (including Finance, Legal, etc.).
• Coordinates key presentations working across the team to develop cohesive materials – including Townhalls, Quarterly Business Reviews, Annual Property Guidance, Ownership/Board documents, Offsites, etc.

Commercial Operations and Governance

• Designs, delivers, and continuously enhances the commercial governance structure and serves the focal point for planning and facilitating governance forums—including bi-weekly and quarterly leadership meetings.
• Supports the intake, assessment, and prioritization of legal and contract processes. Partners closely with Corporate Legal to ensure timely handling and prioritization of contracts related to external vendors and agencies supporting the Commercial function in line with departmental priorities, while maintaining strict awareness to internal policies and compliance standards.
• Maintains strong alignment with key strategic programs and initiatives, driving the design and operationalization of governance to enable effective execution.
• Highlights success and opportunities in a balanced manner with a continuous-improvement mindset.

What You Bring:

• 5+ years progressive experience in consulting, strategy, planning, or change management / transformation initiatives.
• Post-secondary degree preferred.
• Experience within travel and hospitality an asset.
• Experience working across a diverse group of stakeholders to bring together ideas, drive a clear mandate and agenda to keep the team focused on delivering key results.
• Ability to develop, articulate and deliver strategy.
• Ability to connect enterprise priorities to actionable outcomes.
• Experience supporting delivery of strategic priorities and initiatives from planning through execution and implementation.
• Excellent time management skills.
• Understanding of travel and hospitality industry.
• Advanced skills in Microsoft Office, including PowerPoint and Excel.
• Understanding of opportunities to integrate AI into commercial areas of the business. Familiarity with Microsoft Copilot.
• Data-driven and analytical mindset with ability to translate insights into meaningful recommendations and actions.
• Resource and budget management skills.

Key Skills/Who You Are:

• Exceptional communicator with an ability to translate complex concepts into clear, actionable insights for diverse audiences.
• Highly organized with strong attention to detail, capable of managing multiple priorities in a fast-paced dynamic environment.
• Strategic and critical thinker with a proven ability to solve complex problems, navigate ambiguity, and adapt approaches in evolving or uncertain environments.
• Possesses maturity, humility, and situational sensitivity; able to manage conflict constructively.
• Exhibits organizational and political acumen with a one-team mentality.
• Highly developed interpersonal skills with ability to effectively engage and influence leaders and team members across the organization.
• Possesses a continuous improvement mindset and takes personal responsibility and ownership as a self-starter.

Annual Base Salary Range: $100,000 – $125,000 CAD + additional rewards as part of the total compensation package.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.