Full-Time
Emotive
51-200 employees
SMS marketing and advertising tools for eCommerce
No salary listed
Mid
Remote in USA
- 3+ years of customer success or account management with a technical (SaaS) product
- Highly organized - a project management background is a plus
- The ability to quickly build rapport with individuals and teams, naturally looking for ways to make processes easier
- Ability to understand the features and use cases of the Emotive platform
- Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications
- The capacity for creative problem solving
- Experience with advocating for your customers' needs within our organization and driving to solutions
- You can use data and statistics to identify patterns, using them for enriching your recommendations for process/product improvements
- Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates
- Empower our customers to reach their goals using the Emotive Conversational Sales Platform, data-based strategy suggestions, and our partner network
- Own the entire customer lifecycle after onboarding, including renewals
- Engage a portfolio of clients and build personal relationships with key people in the organizations
- Identify and act on win-win opportunities for additional client investments
- Relay valuable feedback and insights from the market to the product team
- Deliver keynotes and webinars on different aspects of personalization
- Improve both customer facing and internal processes
Emotive.io offers tools for eCommerce businesses to enhance their revenue through SMS marketing, advertising, and first-party attribution software. The platform enables two-way SMS conversations to boost conversion rates and includes a first-party pixel tool for tracking advertising effectiveness. Operating on a subscription model with a 14-day free trial, Emotive.io guarantees a 5x return on investment for its clients. The company also provides resources and training to support clients in their marketing efforts.
Company Size
51-200
Company Stage
Series B
Total Funding
$58.2M
Headquarters
Los Angeles, California
Founded
2018
Simplify's Take
What believers are saying
- Increased focus on AI-driven personalization boosts customer engagement rates.
- Conversational commerce rise creates opportunities for real-time customer service features.
- Growing importance of first-party data aligns with Emotive's data-driven marketing focus.
What critics are saying
- Increased competition from similar SMS marketing platforms could erode market share.
- Integration challenges from Bloom Digital acquisition may disrupt service delivery.
- Changes in consumer privacy preferences could impact data collection and usage.
What makes Emotive unique
- Emotive offers a unique focus on AI-driven personalization in SMS marketing.
- Their first-party attribution tools provide a competitive edge post-iOS 14 changes.
- Emotive's integration of SMS with other digital channels enhances cross-channel marketing.
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Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 8%2 year growth
↑ 5%Jessica Cluff, formerly CD of POEM and One Green Bean, has joined independent creative agency Emotive in the newly created role of Head of Earned Creative.
Coogee Beach-based independent creative agency Emotive has appointed Sebastian Revell as its executive strategy partner.
Pernod Ricard's Altos Tequila and Emotive has unveiled The Alto Lazy Xmas Guide, featuring some of the country's hardest working identities.
Creative agency Emotive, in partnership with Deep Rising, has launched a global campaign titled 'The World's Largest Ocean Dispute'.
Ashleigh Bruton, former Head of Content and Social at Digitas and Publicis Groupe and National Director, Integration at Thrive PR has joined Emotive as Head of Fame.