Customer Success Manager
Confirmed live in the last 24 hours
Emotive

51-200 employees

Human-to-human marketing via conversational texting for eCommerce.
Company Overview
Emotive, a leader in human-to-human marketing, offers a unique approach to eCommerce by facilitating personalized customer relationships through conversational texting, a strategy proven to increase conversion rates tenfold. The company fosters a balanced and diverse work culture that prioritizes both personal and professional growth, offering competitive salaries, meaningful equity, and generous benefits. With a distributed team worldwide and a commitment to sustainable practices, Emotive stands out for its long-term vision and customer-centric product that users genuinely appreciate.
Consumer Goods
Data & Analytics
B2B

Company Stage

Series B

Total Funding

$103.2M

Founded

2018

Headquarters

Los Angeles, California

Growth & Insights
Headcount

6 month growth

12%

1 year growth

-19%

2 year growth

-60%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 3+ years of customer success or account management with a technical (SaaS) product
  • The ability to quickly build rapport with individuals and teams, naturally looking for ways to make processes easier
  • Ability to understand the features and use cases of the Emotive platform
  • Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications
  • The capacity for creative problem solving
  • Experience with advocating for your customers' needs within our organization and driving to solutions
  • You can use data and statistics to identify patterns, using them for enriching your recommendations for process/product improvements
  • Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates
Responsibilities
  • Empower our customers to reach their goals using the Emotive Conversational Sales Platform, data-based strategy suggestions, and our partner network
  • Own the entire customer lifecycle after onboarding, including renewals
  • Engage a portfolio of clients and build personal relationships with key people in the organizations
  • Identify and act on win-win opportunities for additional client investments
  • Relay valuable feedback and insights from the market to the product team
  • Deliver keynotes and webinars on different aspects of personalization
  • Improve both customer facing and internal processes
Desired Qualifications
  • Highly organized - a project management background is a plus