IT Application Support Specialist

Job Description

• We are looking for an independent IT Application Support Specialist to provide support for server applications and users in a Microsoft Windows Server and Microsoft Azure environment.
• The role includes managing user accounts and permissions (Active Directory) and supporting ERP systems K2 and SAP by collecting requirements and communicating with external vendors.
• In addition to technical support, he/she will act as an IT Booster – helping employees make the most of IT tools by.
• He/she will also participate in IT projects, including the implementation of new systems.

Responsibilities:

• Provide hands-on end-user support for hardware, software, and digital workplace tools.
• Drive adoption of Microsoft 365 and Teams as core collaboration platforms.
• Monitor and analyze service desk metrics to identify areas for improvement.
• Support digital transformation initiatives and promote best practices.
• Occasional travel within Czechia to company sites.
• Install and configure software on servers and in Microsoft Azure
• Collect requirements and coordinate with internal and external ERP support (K2, SAP)
• Create training materials, video tutorials, and articles for users
• Conduct user trainings and communicate IT updates
• Take part in local and Area Business IT projects and implementations
• Collaborate with the Area business IT and EMEA infrastructure Teams to roll out updates, migrations, and technical projects
• Maintain site-specific IT documentation including asset inventories and technical diagrams

Qualifications

• High school degree
• Familiarity with Active Directory
• Understanding of ERP systems (K2, SAP) is an advantage
• Strong technical knowledge of Windows, Microsoft 365, mobile device management, and hardware troubleshooting.
• Microsoft 365 expertise (mandatory), Microsoft Teams proficiency.
• Basic experience with SQL databases
• Active English skills (technical documentation and communication) and Czech/Slovak language.
• Independence, proactive approach, and strong communication skills, ability to collaborate with international Teams
• Driver's license category B

Additional Information

What we have prepared for you:

• We provide our people with security and encourage long-term cooperation, which is why we offer employment contracts for an indefinite period.
• We value good work – that is why we have introduced a bonus system linked to the achievement of company goals, paid monthly and quarterly.
• 13th salary in the amount of one additional fixed salary.
• We know that it is necessary to take a break from work sometimes, which is why we offer an additional fifth week of vacation.
• In case of health problems, you can take 2x Sick Day.
• Meal allowance worth CZK 120/shift is a matter of course for us.
• We contribute up to CZK 9,600 per year to supplementary pension insurance or life insurance.
• We offer a reward of CZK 10,000 for recommending a new colleague.
• You won't find other bonuses such as life milestones, childbirth, or marriage etc. here.
• We organize company-wide social events every year.
• Career growth opportunities.
• Above all, you will have the opportunity to be part of a successful global brand.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.