TechOp Solutions International

Runs technology and operations for government

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeKnoxville, TN, USANo salary listedRemote

About the Job

Requirements

At least 3 years of call center experience.
A high school diploma or equivalent is required.
Ability to multitask while communicating and inputting data.
Strong written and verbal communication skills.
Ability to work independently, manage assigned responsibilities, and make informed decisions with minimal supervision.
Proficiency with Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
Proficiency with telephony systems, customer relationship management systems, and Microsoft Office Suite.
Experience handling sensitive information.
Ability to pass a government security background check.

Responsibilities

Answer and track incoming calls.
Prepare and submit accurate, detailed reports in government systems.
Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.
Accurately record all details in accordance with procedures.
Conduct database and open-source research.
Route and escalate calls appropriately.
Perform other duties as assigned.

Customer Service Representative

TechOp Solutions International · Knoxville, United States (Remote) · Full-time · Posted 2026-10-22

Workplace: remote

Department: 1086 - HSI Tip Line

Description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties: 

Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned

Requirements

3 +years experience in a call center
High school diploma or equivalent is required
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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About the Company

TechOp Solutions International

Runs technology and operations for government

TechOp Solutions International combines crisis operations consulting with technology and privacy support for government agencies and private businesses. Its work spans emergency planning, public-information monitoring, and support for agencies handling sensitive records. Teams process public-records requests, assess privacy requirements, maintain information systems, and run customer contact centers that answer questions and handle service requests. The company earns fees from service contracts and staffing assignments, including federal purchasing schedules for ordering work as needed. Founded in 2005, TechOp is headquartered in Stafford, Virginia, with an office in Arlington.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Stafford, VA
Founded: 2005

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