UCSF

Public health sciences university in San Francisco

Medical Assistant 3

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$36.59 - $45.66

About the Job

Requirements

Certification from an approved Medical Assistant program, or an equivalent combination of training and experience.
High school graduation and two years of related experience, or an equivalent combination of education and experience.
Knowledge and abilities essential to performing the assigned duties successfully.
Current American Heart Association CPR certification.
Computer familiarity and keyboard skills, including literacy in programs such as Microsoft Word and Excel.
Willingness to learn new computer programs as needed to sustain practice operations.
Willingness to obtain current California CPT-1 certification within six months of hire.
Two or more years of experience as a Hospital Assistant in a medical practice.
Familiarity with Epic.
CPT-1 certification current with the State of California is required for Primary Care departments; applicants hired without it will be hired as Hospital Assistant II and reclassified to Hospital Assistant 3 after obtaining it.
Flexibility to cover multiple UCSF medical center primary care clinic sites.

Responsibilities

Assist in delivering patient care under the supervision of the UCSF Primary Care Administrative Nurse Manager and according to Ambulatory Services policies and procedures.
Support members of the primary care teamlet and provide backup support to other teamlets; float between front- and back-office clerical and clinical duties.
Perform personal care, nursing care, assigned patient care, laboratory procedures, and related duties to support positive care outcomes.
Optimize clinic flow, provide patient in-reach and outreach, and work collaboratively to create a patient-centered environment.
Perform routine clinical functions, including obtaining vital signs, height, weight, pain screening, allergies, medication reconciliation, chief complaints, screening responses, social, medical, surgical, and family history, and annual health screenings; sign established protocols and pend care gaps.
Update the HCM banner, carry out orders, hand out after-visit summaries, schedule follow-up visits, and discharge patients.
Document interpreter use and work with interpreting services to facilitate in-person, video, or telephone interpretation for medical appointments.
After completing UCSF-specific medication-administration testing, training, modules, and observations, administer injectable vaccines after a provider verifies the medication and dose immediately before administration.
Participate in daily huddles and monthly leadership rounds.
Assist nurses, providers, and patients with exam and procedure preparation; complete competencies to assist with and set up complex medical procedures.
Perform instrument processing in the outpatient clinic and maintain required logs; act as a chaperone when needed.
Transport patients as directed and ensure their safety; monitor patient flow through the clinic.
Use ambulatory non-provider protocols to order and sign FIT kits, GC/CT, mammogram, monofilament foot exam, multistix, and urine pregnancy tests.
Obtain specimens and perform simple point-of-care tests, including quality assurance, quality control, and electrocardiograms; handle and process specimens according to applicable procedures.
Perform phlebotomy on pediatric, adult, and geriatric patients.
Update mandatory logs, including temperature, disaster cabinet, and crash cart logs.
Complete referrals to other providers as ordered by physicians and obtain insurer authorizations for medications.
Perform clinical activities accurately and promptly; assist physician staff with writing and sending patient communications.
Comply with Ambulatory Services and Medical Center infection-control, safety, administrative, and clinical-practice policies, including activities mandated by TJC and Title 22; complete annual competency testing and keep medication cabinets locked.
Organize work around patient needs while maintaining patient flow, adjusting clinical support activities as priorities change.
Maintain communication and continuity of care with patients and families through phone, verbal, and written interactions, including UCSF MyChart Patient Portal and APeX InBasket messaging; use electronic chart information such as laboratory results and appointments to contribute to care.
Obtain, record, and convey information clearly and concisely; follow UCSF Medical Center telephone standards.
Participate in directed healthcare maintenance in-reach and outreach projects; notify providers about patient delays and service issues and advocate for timely provider appointments.
Communicate provider delays to the front-office team and make waiting-room announcements when delays exceed 30 minutes.
Share relevant information and observations with healthcare team members, identify and communicate problems to nursing staff or an appropriate supervisor, and suggest clinic or practice improvements.
Assist patients with issues and complaints using conflict-management skills; build rapport and remain calm and effective in patient interactions, with or without supervision.
Maintain clean and stocked examination rooms, laboratories, and nursing stations; order and maintain clinical supplies and maintain laboratory equipment.
Review laboratory result logs and print results for providers when requested; maintain supply standards as directed by nursing staff or an appropriate supervisor.
Follow infection-control procedures and Ambulatory Services procedures for cleaning and disinfecting equipment; participate in quality-improvement and customer-service initiatives, including wait-time studies and procedure-outcome data collection.
Support prompt and convenient appointment access, follow provider productivity standards, schedule appointments using the appropriate appointment type, and maintain confidentiality of medical records.
Screen telephone calls for emergencies and route messages, same-day appointment requests, and refill requests to the appropriate destination; use APeX to retrieve patient data and cover APeX in-baskets and phone messages when team members are absent.
Apply UCSF PRIDE values and AIDET concepts in assigned work and interactions with colleagues, customers, and patients in person, by phone, and electronically.
Schedule complex procedures and coordinate patient services; provide backup support to clerical teams, schedule established-patient appointments using APeX, assist the back office with filing and scanning, and follow practice procedures for missed appointments.
Perform other duties as assigned.

Under the supervision of the UCSF Primary Care Administrative Nurse Manager, guided by policies and procedures of the Ambulatory Services, the Hospital Assistant II assists in the delivery of care to patients at UCSF Primary Care.The Hospital Assistant II will be primarily responsible for the members of their primary care teamlet as well as providing back up support to other teamlets. The Hospital Assistant II will play a critical role in the patient experience including optimizing clinic flow, providing in and outreach to patients and working collaboratively with the team to create a patient centered environment. This position floats between the front and the back office performing both clerical and clinical duties. Work includes a variety of personal care and nursing care procedures including assuring positive care outcomes. S/he will perform assigned patient care and laboratory procedures in support of services provided to patients within the practices. S/he is required to learn and be able to assist in all functions of the practices to include back and front office. The Hospital Assistant II consistently projects a professional and courteous demeanor, helps establish and maintain the highest service standards for the practice and complies with the Medical Center House and Telephone Standards. The MA must have flexibility to cover multiple UCSF medical center primary care clinic sites.

REQUIRED QUALIFICATION

Certification from an approved Medical Assistant program; or equivalent combination of training and experience
High School graduation and two years of related experience or an equivalent combination of education and experience;
Knowledge and abilities essential to the successful performance of the duties assigned to the position
Current American Heart Association CPR certification
Demonstrated computer familiarity, keyboard skills, computer literate in programs such as Microsoft Word and Excel required
Willingness to learn new computer programs as needed to sustain practice operations
Willingness to obtain CPT I Certified (CPT-1 certification current with the State of California) within 6 months of hire

PREFERRED QUALIFICATION

REQUIRED QUALIFICATION

Two or more years of experience as a Hospital Assistant in a medical practice.
Familiarity with Epic
CPT 1 Certified (CPT-1 certification current with the State of California)

REQUIRED LICENSES/CERTIFICATIONS

Current American Heart Association CPR certification
CPT-1 Certification required for Primary Care departments
- ****If applicant does not have a CPT-1, they will be hired as Hospital Assistant II and will be reclassified to a Hospital Assistant 3 once they receive CPT-1 certification with the State of California

DUTIES & ESSENTIAL JOB FUNCTIONS

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
40%	Yes	Patient care support: Performs routine clinical functions, including but not limited to vital signs, height, weight, pain screening , allergies, medication reconciliation,and documentation of chief complaints, patient screening questions, social history screening, medical/surgical and family history, annual health screening, signs established protocols and pends all care gaps. Updates HCM banner. Carries out orders, hands AVS, schedules follow up and discharges patients. Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone. Upon successful completion of UCSF specific medication administration test, training, modules and observations, HA III can administer injectable vaccines after verification of medication and dose with provider immediately prior to vaccine administration Participates in daily huddles and monthly leadership rounds. Assists Nurses, Providers and patients in preparation for exam and/or procedures Able to perform instrument processing procedures in outpatient clinic and maintain all appropriate logs. Assist in complex medical procedures. Successfully complete all appropriate competencies to ensure appropriate training and skill to assist and set up for said procedures. Act as chaperone as needed for medical providers. Transports patients as directed and ensures their safety. Monitors patient flow in and out of the clinic. Utilizes ambulatory non-provider protocols to order and sign FIT kits, GC/CT, Mammogram, Monofilament foot exam, multistix, urine pregnancy. Obtains specimens and performs simple Point of Care Testing as directed. Testing as directed. Including QA/QC and EKGs. Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing. Performs phlebotomy procedure on all ages to include pediatric, adult and geriatric patients. Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log) Completes referrals to other providers as ordered by the physician. Obtains authorizations from insurers for medications Performs clinical activities in an accurate and timely manner Assist physician staff in writing and sending out patient communications Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by TJC/Title 22 Completion of annual competency testing Ensures all medication cabinets remain locked at all times.
20%	YES	Organizes activities based on the needs of patients while maintaining the effective flow of patients through the practice. Adjusts clinical support activities to reflect changes in priorities during practice sessions. Maintains open communication and facilities continuity of care for patients and/or family with members of the health care team through phone contact, verbal interaction and /or written reports including UCSF MyChart Patient Portal and APeX InBasket messaging. Utilizes electronic chart information. (i.e., labs, appointments) to contribute to patient care Obtains, records, and conveys information clearly and concisely. Demonstrates courtesy, common sense, and follow-through in all telephone communications, maintaining the Telephone Standards as established by UCSF Medical Center Fosters/maintains positive public relations (patients, family, visitors and staff). Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients perceive interactions as positive and supportive Participates in in-reach/outreach health care maintenance projects as directed. Notifies providers of patient delays and service issues. Acts and advocates for patients to help facilitate provider punctuality in seeing patients according to schedule Communicates provider delays with front office team and makes regular announcements to waiting room as needed when delays are over 30 minutes. Shares pertinent information and observations with other health team members. Identifies and communicates problems to the nursing staff or appropriate supervisor Offers suggestions for change or improvement in clinic/practice operations Assists patients with issues and complaints utilizing conflict management skills. S/he is a strong team player, has a dedicated work ethic, and is willing to learn and adapt to new tasks when asked. S/he is comfortable building rapport with patients Able to work quickly and effectively with and without supervision and remain calm and friendly in all interactions with patients S/he leads by example in the areas of professional appearance, demeanor and body language, making eye contact with patients and smiling.
20%	YES	Maintains clean, well-stocked exam rooms, labs and nursing stations. Responsible for ordering, and maintaining clinical supplies. Maintenance of lab equipment As requested reviews Lab Logs of results and prints results for providers Obtains insurance authorizations for medications Maintains supply standards as directed by nursing staff or appropriate supervisor Adheres to infection control procedures as outlined in the Infection Control Manual Adheres to the Ambulatory Services policy and procedures for the cleaning and disinfecting equipment Participates in various QI and Customer Service initiatives such as wait time studies, outcome data collection from procedures, etc.
10%	YES	Has keen awareness of the need to provide prompt and convenient appointment access to patients Adheres to the provider productivity standards established for the practice and schedules appointments with the appropriate appointment type Upholds UCSF policy regarding the maintenance and confidentiality of the medical records Screens all telephone calls, screening for emergencies and routing all messages, requests for same day appointments, refill requests, etc. to the appropriate box. Utilizes Apex to retrieve pertinent patient data Covers Apex in-baskets and phone messages when other members of the team are absent Embraces and role models PRIDE values (Professionalism, Respect, Integrity, Diversity and Excellence) and AIDET (Acknowledge, Introduce, Duration, Explanation and Thanks) concepts as part of approach to all assigned tasks, responsibilities and interactions with peers, internal and external customers and patients in person, by phone and in while engaging in electronic communications.
10%	YES	Admin/clerical support: Schedules complex procedures and coordinates services for patients Will serve in backup role for practice to support clerical teams Schedules established patient appointments using Apex Assists back office maintaining current filing and scanning. Follows practice procedure for follow-up of missed appointments
100%

OTHER FUNCTIONS AND RESPONSIBILITIES

Performs other duties as assigned.

Budgeted Job Salary Range: $36.59-$45.66

About the Company

UCSF

Public health sciences university in San Francisco

UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1864

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