Lead Business Operations
Kraken
Lead Business Operations
Kraken
Global cryptocurrency exchange with high liquidity
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
Payward Services is an enterprise infrastructure platform that enables companies to seamlessly integrate trading, payments, funding, and digital asset services through a single unified system. It provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities, reducing operational complexity for fintechs, banks, brokerages, and payment providers.
As a Lead, Business Operations, you’ll be the operating generalist for PWS. Your core is partner launch and the operating rhythm behind the business, and from there you’ll take on whatever PWS needs to scale: launch readiness, operating cadence, reporting, and strategic projects with leadership. You’ll report to the head of PWS Business Operations and work with Sales, Finance, Product, Engineering, Legal, and Compliance, and the outcomes are yours. This is a builder role for someone who sees a broken process, fixes it, and keeps it running without being asked.
Act as the operating partner to PWS leadership: run the business cadence, including planning, goal-setting, business reviews, and leadership updates, and track the metrics that show how PWS is performing
Automate manual work across the business with AI and integrations, from partner launch checklists to reporting
Improve how partners launch, working with Solutions, Product, and Compliance to build a repeatable launch process and shorten time to go-live
Bring new products and acquired businesses onto the PWS operating rhythm
Lead strategic and cross-functional projects that don’t fit neatly into a single team but are critical to PWS’s success
4+ years in BizOps, RevOps, Strategy, or similar roles, including in-house experience at a payments, fintech, financial services, or crypto company. Consulting experience is welcome alongside in-house work, not instead of it
A track record of owning a process end to end and driving it to done: you’ve taken something messy, built the system, and kept it running without anyone chasing you
Range: you’re as comfortable building a launch plan as you are automating a workflow, and you enjoy switching between them
A builder’s instinct: you’ve used AI tools, scripts, or no-code automation to remove manual work instead of waiting for someone else to
Clear communication across audiences: you can walk Sales through a new process, brief leadership on a decision, and write requirements Engineering can build from
Comfort with data and rigorous attention to detail
Self-starter who creates the roadmap when one doesn’t exist
Background in payments, card programs, or crypto infrastructure
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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Kraken is a cryptocurrency exchange that lets people buy, sell, and trade digital assets. It runs a global market where users can place orders to trade various crypto pairs, and the platform matches buyers and sellers to complete transactions. Transactions are processed with high liquidity for fast execution, and users can use advanced charting tools and indicators to analyze prices. Fees are competitive and can be very low, which helps traders keep more of their returns. Kraken emphasizes security with multiple protections to safeguard funds, and it offers around-the-clock support for users worldwide. The company serves individuals as well as institutional traders, and it continually adds new trading pairs to expand its offerings. Its goal is to provide a reliable, low-cost, high-liquidity market where people can access a wide range of digital assets securely and with helpful support.
Explore more opportunities at Kraken