A bachelor's degree in a technical field is required, with five additional years of experience in a Systems Administrator or Watch Desk position accepted as a substitute.
At least three years of experience as a Systems Administrator or Watch Desk Analyst is required.
At least two years of experience administering Microsoft Windows operating systems and applying industry best practices is required.
At least one year of experience providing Tier 1 help desk and Tier 2 escalation problem identification, diagnosis, and resolution is required.
Demonstrated ability and willingness to work under the technical direction of senior staff is required.
Experience performing under varying levels of urgency and meeting deadlines is required.
Experience communicating and documenting technical issues, risks, and approaches to direct reports, peers, superiors, and clients is required.
Experience supporting the escalation and communication of status to agency management and internal customers is required.
Experience gathering requirements based on user feedback and feature requests is required.
Selected applicants will be subject to a security investigation and must meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.
Responsibilities
Support a dynamic operational environment while interacting with multiple levels of agency organizations.
Support current infrastructure by checking for system vulnerabilities and managing data-flow and Watch Desk projects.
Provide request-management support, including account creation, removal, transfer, grouping, and password management, as well as storage allocation, locality, recovery, backup, and restoration.
Support Windows operating systems, including installing and loading operating system software, troubleshooting, maintaining integrity, configuring network components, and implementing enhancements to improve reliability and performance.
Provide detailed documentation.
Desired Qualifications
Previous Watch Desk Support experience is desired.
Information Assurance Technical (IAT) Certification is desired.
POSITION SUMMARY:
System Administrator / Watch Desk position that provides support for a dynamic operational environment while maintaining the capability to interact with multiple levels of the Agencies organizations. The following roll will be responsible for supporting the current infrastructure by checking for system vulnerabilities and managing various Data flow / Watch desk projects. This position is also responsible for providing request management support, which can include but is not limited to, account creation, removal, transfer, grouping, password management, as well as storage allocation, locality, recovery, backup, and restoration, etc. Responsibilities also include support for Windows operating systems. Including installing and loading operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This position will also need to provide detailed documentation.
For the required and desired qualifications, include what position the candidate acquired the said experience and one (1) example of what they did to gain that experience.
REQUIRED QUALIFICATIONS:
a) Bachelor’s Degree in a technical field. Five (5) additional years’ experience in a Systems Administrative or Watch Desk position can be substituted for a bachelor’s degree b) Minimum 3 years’ experience as a Systems Administrator or Watch Desk Analyst c) Minimum 2 years’ experience with Microsoft Windows operating systems administration and industry best practices. d) Minimum 1 years’ experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems e) Past proven ability and willingness to work under the technical direction of senior staff. f) Experience performing under various levels of urgency and ability to meet deadlines. g) Experience communicating and documenting technical issues, risks, and approaches to direct reports, peers, superiors, and clients h) Experience providing support for the escalation and communication of status to agency management and internal customers i) Experience gathering requirements based on feedback and feature requests of users.
Requirements: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.
DESIRED QUALIFICATIONS:
Previous Watch Desk Support experience Information Assurance Technical (IAT) Certification
Salary range = $120,000 - $150,000, depending on education, certification and experience.
Peterson Technologies provides for an excellent benefit package to include generous PTO, healthcare, STD, LTD, Life Insurance, 401k contribution and Tuition and Training reimbursement. Salary range depending on experience
Peterson Technologies will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to HR at [email protected] or call.
Peterson Technologies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.