Peraton

Runs and secures technology for federal agencies

Network Operations Tier 2 Analyst

Network Engineering & AdministrationPosted on Nov 13

Full-time

About the Job

Requirements

A bachelor's degree and 0 years of experience, an associate's degree and 2 years of experience, or a high school diploma and 4 years of experience is required.
U.S. citizenship is required, and the candidate must be able to obtain a CBP Public Trust.
Experience routing and switching, firewalls, and load balancing is required.
A working understanding of OSI model layers 1–3 is required.
Working knowledge of TCP/IP and the functions of network technologies is required.
Relevant service desk or phone support experience is required.
Knowledge of Cisco switches and routers is required.
Operational knowledge of Cisco ASA firewalls is required.
Operational knowledge of F5 load balancer devices is required.
Operational knowledge of network monitoring tools is required.
Experience using the ServiceNow ticketing application in a NOC environment is required.
An understanding of incident, change, problem, and request management practices is required.

Responsibilities

Provide Tier II support for enterprise network incidents, performing advanced troubleshooting and root cause analysis for issues escalated from Tier I analysts.
Diagnose and resolve complex WAN, LAN, MAN, VPN, routing, switching, wireless, and network security incidents within established service level agreements.
Monitor network performance, identify trends, analyze recurring issues, and recommend corrective actions to improve network reliability and operational efficiency.
Lead incident response for priority and high-severity outages, coordinate technical resources, and communicate status updates to stakeholders and leadership.
Review and validate Tier I troubleshooting efforts, and provide technical guidance, mentoring, and knowledge transfer to junior analysts.
Support change management activities, including implementation, validation, and rollback of network changes according to established procedures and maintenance windows.
Document troubleshooting procedures, resolution activities, root cause findings, and lessons learned in incident and knowledge management systems.
Collaborate with engineering, cybersecurity, telecommunications, cloud, and infrastructure teams to resolve cross-functional issues and manage operational dependencies.
Participate in problem management activities, conduct post-incident reviews, and develop preventative measures to reduce future outages.
Support network maintenance, upgrades, patching, and technology refresh efforts across enterprise environments.
Analyze alarms, logs, performance metrics, and network management tools to identify service degradation and potential vulnerabilities before customer impact occurs.
Assist in developing operational processes, standard operating procedures, and technical documentation to improve service delivery and operational consistency.
Serve as a technical escalation resource within the 24x7x365 Network Operations Center, supporting mission-critical CBP operations.
Collaborate with subcontractors, service providers, and internal support teams to resolve incidents and fulfill service requests in a timely manner.
Support continuous service improvement initiatives focused on network stability, operational metrics, customer satisfaction, and mission effectiveness.

Desired Qualifications

Experience working in a Network Operations Center is preferred.
Cisco routing and switching experience is preferred.
CCNA Routing and Switching certification is preferred.
Experience with Riverbed, Netcool, Splunk, or network monitoring tools is preferred.
A current Top Secret or higher security clearance is preferred.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

Peraton is seeking a Network Operations Tier II Analyst to join our team of qualified and diverse individuals.

In this role, you will support Customs and Border Protection (CBP) Network Management Support Services, providing advanced operational support for CBP network infrastructure. The Tier II Analyst serves as the escalation point for complex network incidents, performing in-depth troubleshooting and restoration activities to maintain network availability, performance, and security.

Location: This is a hybrid position based in either Orlando, FL; Ashburn, VA; or Springfield, VA. Candidates must reside near one of these locations to be considered.

Day to Day Responsibilities:

Provide Tier II support for enterprise network incidents, conducting advanced troubleshooting and root cause analysis for issues escalated from Tier I analysts.
Diagnose and resolve complex WAN, LAN, MAN, VPN, routing, switching, wireless, and network security incidents within established service level agreements (SLAs).
Monitor network performance, identify trends, analyze recurring issues, and recommend corrective actions to improve network reliability and operational efficiency.
Lead incident response activities for priority and high-severity outages, coordinating technical resources and communicating status updates to stakeholders and leadership.
Review and validate Tier I troubleshooting efforts, providing technical guidance, mentoring, and knowledge transfer to junior analysts.
Support change management activities, including implementation, validation, and rollback of network changes in accordance with established procedures and maintenance windows.
Document troubleshooting procedures, resolution activities, root cause findings, and lessons learned in incident and knowledge management systems.
Collaborate with engineering, cybersecurity, telecommunications, cloud, and infrastructure teams to resolve cross-functional issues and manage operational dependencies.
Participate in problem management activities, conducting post-incident reviews and developing preventative measures to reduce future outages.
Support network maintenance, upgrades, patching, and technology refresh efforts across enterprise environments.
Analyze alarms, logs, performance metrics, and network management tools to proactively identify service degradation and potential vulnerabilities before customer impact occurs.
Assist in developing operational processes, standard operating procedures (SOPs), and technical documentation to improve service delivery and operational consistency.
Serve as a technical escalation resource within the 24x7x365 Network Operations Center (NOC), supporting mission-critical CBP operations.
Work collaboratively with subcontractors, service providers, and internal support teams to ensure timely resolution of incidents and fulfillment of service requests.
Support continuous service improvement initiatives focused on network stability, operational metrics, customer satisfaction, and overall mission effectiveness.

Qualifications

Basic Qualifications:

Bachelors degree and 0 years of experience or an Associates degree and 2 years of experience or a High School diploma and 4 years of experience.
Must be a U.S. Citizen and must be able to obtain a CBP Public Trust.
Experience routing and switching/Firewall (FW)/load balancing
Working understanding of the OSI model Layers 1-3
Working knowledge of TCP/IP and the functions of network technologies.
Relevant service desk/phone support experience
Knowledge of Cisco Switches and Routers
Operational knowledge of Cisco ASA Firewalls
Operational knowledge of F5 Load Balancer devices
Operational knowledge of Network Monitoring tools
Use of ServiceNow ticketing application in a NOC environment.
Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices

Preferred Qualifications (Certifications)

Current Top Secret or higher security clearance
Experience working in a Network Operations Center (NOC)
Cisco Routing and Switching
CCNA Routing and Switching
Riverbed, Netcool, SPLUNK, network monitoring tools

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements

The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.

Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

About the Company

Peraton

Runs and secures technology for federal agencies

Peraton builds and runs secure technology for American defense, intelligence, space, and civilian agencies, from military networks to satellite ground stations. In 2025, the Federal Aviation Administration chose it to manage the overhaul of the nation's air traffic control system, replacing copper wiring with fiber and upgrading radar and radios. Its engineers, many holding security clearances, run and defend agency networks and data centers, write mission software, and operate space and communications systems, and agencies pay for this work through multiyear contracts. Peraton was formed in 2017, when private-equity firm Veritas Capital bought Harris Corporation's government IT business, and is based in Reston, Virginia.

Company size: 10,001+
Company stage: Grant
Total funding: $60M
Headquarters: Reston, VA
Founded: 2017

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