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All Accor

Global hotel management, franchising, loyalty program

Guest Relation Executive

Hotel Guest ServicesUpdated on Nov 11
Full-timeAgra, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

  • A high school diploma or equivalent qualification is required.
  • A minimum of 2–3 years of experience in guest relations, hospitality, or customer service roles is required.
  • Excellent verbal and written communication skills in English are required.
  • Strong interpersonal and relationship-building abilities are required.
  • Proficiency in property management systems and hotel software is required.
  • Demonstrated problem-solving and conflict resolution capabilities are required.

Responsibilities

  • Greet and welcome guests upon arrival, ensuring a warm and professional first impression.
  • Assist guests with check-in and check-out procedures, addressing their queries or concerns.
  • Respond promptly to guest requests and special requirements, liaising with relevant departments to ensure satisfaction.
  • Handle guest complaints and concerns professionally and work toward swift resolution.
  • Provide concierge services, including local recommendations, restaurant reservations, and activity bookings.
  • Maintain detailed records of guest interactions and preferences for future visits.
  • Conduct regular follow-up calls or communications with guests during their stay to ensure satisfaction.
  • Coordinate with housekeeping, food and beverage, and maintenance teams to address guest needs.
  • Collect guest feedback and prepare reports to identify areas for service improvement.
  • Organize and support special events, celebrations, and group activities for guests.
  • Maintain knowledge of hotel facilities, services, and local attractions to provide accurate information.
  • Document all guest communications in the property management system.
  • Contribute to achieving guest satisfaction targets and positive online reviews.
  • Represent the hotel professionally and embody the Fairmont brand values.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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