Customer Experience Intern

Customer Experience InternshipThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Who We Are:

Hewlett Packard Enterprise offers university students the opportunity to join a leading IT company and gain invaluable experience through our Internship Program (Duration of 6 months but it can be subject of extension). Hewlett Packard Enterprise offers you a highly dynamic, fast-paced, professional working environment and the chance to develop the skills you have gained at university in a real business environment. During your internship you will not only apply these skills in the IT industry, but also acquire a range of abilities to contribute to the business whilst working alongside industry professionals. Throughout the program, you'll have regular training and one-to-one meetings with your manager. Working together, you'll set goals and plot your development. And with our open-plan offices and friendly working culture, you'll have the chance to learn from senior managers who can help you in your future career.

Start Date: - Feb 2027

Location: Bucharest, Romania

What will you do:

As part of our Services Quote to Cash operations, you will be responsible for facilitating certain segments of the day-to-day operational processes related to front-end (customer support or sales support) and/or back-end (contract booking and activation, offer creation, renewal management, order booking or dispute management) activity in support of the organization’s business objectives. To do so, you will work closely with your peers in operations teams and/or regional business teams functions by utilizing organization’s tools and data infrastructure.

• You will support activity related to particular team processes like customer order booking, order release, renewal activation, partner/sales request (tickets) management, etc.
• You will support in resolving operational issues that may arise from the entire sales process flow (e.g., order status, return and delivery, invoicing, and post-financial sales schedules)
• You will issue reports related to the assigned operational activity and analyse the data
• You will request/ share data and coordinate actions with other teams and functions as guided by the process
• You will ensures verification, functionality, business control and compliance with audit requirements aimed at securing HPE financially

What you’ll need:

• Currently enrolled in a Bachelor or Master’s degree in Business/Economics
• Good analytical and problem solving skills
• Strong customer service mind-set
• Result-oriented, self-started, able to achieve goals and objectives
• Team player, communicative and flexible, quality mind-set
• Fluent in English and any other language will be considered a plus
• Have very good MS Office skills (Excel, PowerPoint, Word, Outlook)

What you can expect from us:

• Initial extensive onboarding to support you with adjusting into the role
• Ongoing learning and development throughout the duration of the program
• Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience 
• Competitive salary and great benefits
• Great work-life balance including hybrid working and Wellness Fridays initiative

#interns #romania

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Administration

Job Level:

N/A

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.