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Full-Time

Bilingual Trust & Safety Investigator

Posted on 6/21/2024

Turo

Turo

1,001-5,000 employees

Car sharing marketplace across multiple countries

Consumer Goods

Senior

Toronto, ON, Canada

Category
Risk & Compliance
Legal & Compliance
Required Skills
Communications
Management
Word/Pages/Docs
Requirements
  • 5+ years of Investigations, Trust and Safety, Fraud or Risk Management experience
  • Must be bilingual, fluent in both French and English
  • Ability to work weekends
  • Relationships with Canadian law enforcement agencies, an asset
  • Ability to work in a fast-paced environment, drive and embrace change
  • Superb and dynamic communication, interpersonal, and investigative skills
  • Commitment to high responsiveness and availability, strong ability to prioritize
  • Can quickly adapt to new technology and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus.
  • BA/BS or work equivalent required
Responsibilities
  • Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement
  • Provide outstanding support to the valued members of the Turo community in Canada in both English and French
  • Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
  • Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims
  • Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high-risk activity
  • Communicate case developments, trends, and other insights to team and management to drive continuous improvement
  • Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
  • Assume responsibility for special projects assigned by management and contribute to colleague's projects

As a leading car sharing marketplace, Turo offers a unique workplace environment that emphasizes technological empowerment and a robust user-centric approach. Its platform not only facilitates diverse vehicular access in multiple countries but also fosters an agile and adaptive business model, making it a conducive environment for professionals passionate about leveraging technology to enhance consumer convenience and accessibility.

Company Stage

Private

Total Funding

$746.3M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

91%
INACTIVE