Process and Experience Management Specialist

The Space Processes & Experience (SPX) team is part of the Workplace Design and Solutions (WDS) centre of excellence within ByteDance's global Real Estate & Facilities (RE&F) department. The team tracks and drives the optimisation and consistency of office core experiences, and provides process consulting and guidance for RE&F and other Corporate Service teams on global projects. Responsibilities - Develop a deep understanding of the real estate business to analyse processes, identify issues, propose solutions, and improve operational efficiency across cross-functional teams. - Enhance the workplace user experience across ByteDance by analysing the real estate portfolio and user behaviour, developing and testing objective, measurable experience metrics, and driving innovation in workplace experience. - Independently plan, deliver, and oversee multiple key RE&F projects simultaneously, working with cross-functional stakeholders across the Real Estate team and wider organisation. Track progress, evaluate outcomes, and proactively propose improvements where needed. - Lead the standardisation of business processes and continuously improve process quality and governance. Minimum Qualifications - Bachelor’s degree. - A minimum of 3 years’ experience in space process consulting, change management, real estate management, or a relevant field. - Solid understanding of user experience, with the ability to proactively identify user pain points and risks in processes and policies. - Strong analytical skills, with experience in managing by objectives, delivering projects, and demonstrating a clear sense of ownership. - Excellent communication and collaboration skills. Preferred Qualifications - Business acumen, with familiarity with internet business models. - Prior experience improving operational processes within global organisations. - Ability to switch effectively between strategic (“zooming out”) and detail-oriented (“zooming in”) perspectives.