Customer Services Specialist

Overview

Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.

Qualifications

Why Start Your Career At ibex.?

You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

What We Seek in You:

• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

Job Requirements:

• O Levels/Matric or above
• Excellent English Written and Verbal Communication
• American or neutral accent
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Must be alteast 18 Years old and hold valid CNIC.

Learning and Takeaways:

Here @ ibex. we will help build you!

• Unlimited exposure
• A chance to polish your skills
• A great learning environment
• Ample experience to build a future path for yourself
• An opportunity to operate with a highly trained and diversified network of people

If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!

Perks of being an ibexian:

• Medical Insurance & OPD
• Provident Fund with investment options
  
• Leave Encashment
• Annual leaves
• On job training
• Two days off in a week
• Ergonomic furniture and infrastructure
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility
• Employee Appreciation programs

The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score